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Things fall apart

At Ragan we feel we're having a kind of Renaissance—a frantic Renaissance that teeters on the edge of a budgetary crisis—as we gradually transform our basic product from dusty, musty monthly newsletters to sprightly, daily, interactive articles on Ragan.com.

But it's paying off, if not yet in massive riches, in a feeling of immediacy (write the article today, see it appear tomorrow morning, watch comments gather throughout the day) and in the sheer fun of innovation. The young sons of a friend think it's unbelievable that "Uncle Murr" has a TV show! So does Uncle Murr.

And it's paying off in comments we hear from our readers. "You've really upgraded your offerings," people say.

That's nice to hear—especially in a world, and in a U.S. economy where it seems nobody is upgrading their offerings.

At the grand old Mayflower Hotel last week—where my grandfather once stayed, when it was brand new, in the 1920s—I looked forward to requesting my first wake-up call, cozy in my memory that, with your wake-up call they always asked you if you wanted free coffee or tea delivered at that hour, and whether you wanted the USA Today or the Washington Post.

"Seven thirty, coffee, and the Post," I always answered, with a special emphasis on "the Post", to let the hotel employee know she wasn't dealing with a total Midwestern clodhopper.

But this year? No free coffee, no Washington Post option. And, insult of all insults, an automated wake-up call system that requires me to punch in the time I'd like to wake up.

It's good to be part of something that's changing, rather than something that's just hanging on.

Comments (4)

Eileen Burmeister:

Let's see, while you were at the Mayflower, my 5-year-old daughter had the stomach flu and really bad aim, and before I could catch him, my dog was following her around and eating it. Just a little real-world perspective to let you know that you might need to go shopping for sympathy elsewhere.

Welcome back by the way.

It could have been worse, Eileen. The dog could have left it for you to clean up.

Amy:

Hi, David. It's wonderful that you got to stay at the Mayflower. It's such a beautiful hotel (and they serve a lovely tea...maybe not your cup of, um, tea, but still). Shame that you had to deal with the auto-voice thing, but I guess that's the price we pay for change, as you pointed out in this post.- AMy

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