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We've got your concerns right here

Over the years, I've probably read close to 100,000 employee publications. And I've seen a lot of unusual corporate titles and weird job descriptions.

But the one I found a minute ago might take the cake. I found it in a research laboratory's employee newsletter. Here is the headline:

Concerns Coordinator welcomes employee suggestions

Here's the lead:

'Parking. Overhead costs. Benefits changes. Although she says she's 'really just getting started' with the assignment, ORNL Concerns Programs Coordinator Cindy Kasak can readily recite a litany of issues raised by lab staff members so far in 2004.'

I bet she can!! I've heard of corporate ombudsmen . . .but this is a step beyond that. Concerns Coordinator? Ha! This woman is a professional shit catcher! She catches do-do for a living! Her actual job is to listen to thousands of petty-ass complaints day in and day out.

A picture of the woman comes with the article, and you can tell just from her photo that this is a woman on the edge. She's gamely trying to smile, but she looks like she's passing a kidney stone.

You can see she's about to snap. You can almost hear what is going on in her mind:

'Go ahead, ask me about the pot hole, you son of a bitch. Go ahead, ask me again about the pot hole. Go ahead. One more time. Just one more. Ask me again about the pot hole and I will bury you in it.'

The real scary part of the story comes in the second paragraph. Here it is:

'Kasak, who was named to the position in January, has received nearly 50 'official' concerns, with many related to facilities and parking, relationships with supervisors and coworkers, staffing processes, and changes to the employee benefits program.'

That makes it sound as if there are 'official' concerns and 'unofficial' concerns . . . but nowhere in the article does it talk about what makes a concern 'unofficial.' I want to hear more about that.

If Kasak is getting 50 official concerns a month, I bet she's getting at least 250 'unofficial' concerns. We can only imagine what those are like:

'My cube-mate stinks like hermit crabs all the time. What am I supposed to do?'

'I work next to the CEO, and he's constantly screaming out passages from the Bible and crying on the phone to his mommy. What am I supposed to do?'

We anxiously look forward to the publication's follow-up story on this topic next month:

Concerns Coordinator kills four, wounds seven

'In a dramatic turn of events, former Concerns Coordinator Cindy Kasak reportedly stormed into the cafeteria on Friday with what police say was a 12-gauge shotgun, and opened fire, killing four of her fellow employees before turning the gun on herself.

According to eyewitnesses, Kasak reportedly kept shouting, 'What are your concerns now, you whiny little bitches!?!?!? What are your concerns now!?!?!'

Comments (5)

Steve Crescenzo:

Oh, sure, I can see the similarities. "Internal Communications Specialist" is a often a code word for "concerns coordinator," "social director," "everybody's private publisher," "poster maker," and "event coordinator."

But hang in there. At least you're not in HR. Steve

Steve Crescenzo:

Heather:

Hey, we got a good group coming to Atlanta. Last time I taught there, someone actually ordered a "drink cart" with beer and wine in the afternoon!! Cross your fingers that it happens again. Make sure you come up and introduce yourself before we start in the morning. I'll be the big fat bald guy in the front of the room.

Steve

Heather Jarvis:

DATE: 10/15/2004 02:93:6P PM
This is the funniest thing I've read since Moby Dick. Your description of Concerns Coordinator Cindy Kasak's job closely resembles my own. Only I'm called an Internal Communications Specialist -- can ya see the similarities?

DATE: 10/19/2004 01:04:0P PM
Great to see you've finally got a Blog presence, Steve!

I always flip to the C.R.A.P. Awards first thing when I receive CW&E each month and think you're observations about the corporate world, its inhabitants, politics, and culture, are spot-on and laugh-out-loud hysterical.

Inevitably, there comes a moment when my eyes, furiously scanning the page, abruptly stop... back up.... and read the words again as I think to myself, "He didn't really just say *THAT*, did he?" <re-read -- smile -- dissolve into peals of laughter> "Oh my gosh! I can't believe he just said that!!"

In this respect, your Blog doesn't disappoint, continuing the fine Crescenzo tradition of satire with plenty of "ripped from the headlines" examples to illustrate that truth is often stranger than fiction (and how!).

In 2005, I hope to get the opportunity to sit in on a seminar with Steve but until then, I look forward to hopefully commiserating with my fellow corporate communicators as we follow Steve's topic of the day and try to use humor to help us keep perspective.

Great job, Steve! Keep writing!

Heather Jarvis:

DATE: 10/19/2004 20:61:9P PM
Hey Steve, I'm looking forward to your Atlanta conference on internal communications next month. I was a little bummed that I was one of the poor slobs who wouldn't be going to Las Vegas or Bali for a conference, but hey, after reading your blog I'm actually excited. Is it OK for corporate communicators to be excited about meeting other communicators and swapping sob stories?

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About Steve

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Through his work as a consultant, writer and seminar leader, Steve Crescenzo has helped thousands of communicators improve their print and electronic communication efforts.

He heads Crescenzo Communications, a full-service consulting firm specializing in employee communications. Recognized as one of the nation’s true experts in employee publications.

He has also taught seminars at IABC’s 2001, 2002, 2003, and 2004 International Conferences as well as at numerous IABC chapter and district events throughout America and Europe.

His recent consulting and in-house seminar clients include Lockheed Martin, Siemens, McDonalds, Boeing, Allstate, Alabama Gas Company, Intel, Ohio State University, and Philips Electronics.

E-mail Steve at steve@crescenzocomm.com. Besides, he never answers the phone.

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