News, ideas & conversations for communicators worldwide
 

« Are you going . . . to San Francisco? | Main | Merry Wellness Season! »

Are you an ethical person?

Are there any stories that we just shouldn’t bother doing in employee publications?

If you read this blog, you know where I stand on things like service anniversaries, hobby stories, baby announcements, etc. Those should be outlawed forever . . . or at least banished to HR-land.

But what about other stories . . . the stories that we sort of have to do, but that are just so boring to readers?

What about, say, Safety stories? Oh, I know we have to do those . . . but damn, are they boring. Over the years, I’ve seen thousands of safety stories. And only once or twice have they been interesting—and that was when the editor had the guts to use an anecdotal lead that featured an employee losing a limb or otherwise paying the price for ignoring safety regulations.

Usually, safety stories are either a) Boring pats on the back for going so many days without an incident; or b) Preachy stories, written by people who have never been on the factory floor, about how to act when you’re on the factory floor.

But, as boring as they are, I guess we have to do safety stories, right?

But what about ethics stories? These are the only stories out there that are more boring than safety stories. I see hundreds of these stories a year . . . and they all have the same problem: They all state the obvious, (we need to be ethical as people and as a company) and they are all way too vague about what good ethics are.

I mean, can you really tell people how to be ethical? And if someone isn’t ethical, do you think a story in the employee publication is going to turn them around?

Ethics are a tricky business, because everyone has a different idea of what being ethical means.

Here’s a story from my own life to illustrate the point:

As you know, if you read this blog, I have a six-year-old son, Zach, who serves as the vice president of human resources for Crescenzo Communications.

(As a side note, Zach attended an HR conference last week, and ever since he got back he has been on me to automate the HR function at Crescenzo Communications, and go to an all-online strategy.

“Why?” I asked him.

“Because I’m sick of dealing with all the pissing and moaning about benefits,” he said.

“What about the people who don’t have access to computers?” I asked him.

“We’ll put one of those kiosks in the kitchen, and they can use that. If they don’t want to use it, tough shit. They don’t get to enroll in the benefits plan, then.”

I figure it’s only a matter of time until I lose Zach to one of the big HR consulting firms.)

Anyway, I also have a brother, Nicky, who was born with severe cerebral palsy, and is mentally retarded and confined to a wheelchair. And every year at this time, Zach and I pick Nicky up at the facility where he lives, and the three of us and my new wife Cindy all go down to the Christmas tree lot at the end of my street to get a real tree. It’s our tradition.

Well, the guy who runs the lot charges a lot of money for his trees. Way too much money, in fact. So last year, Zach and I started working on a little routine that might help us save some money. Here is how it’s going to work this year, after Zach picks out a tree:

Christmas Tree Jerk: “Oh, that’s a nice one. That’ll be $110.”

Me: “$110? Are you kidding me? We can’t afford that.”

Zach (starting to cry, as instructed): “But Dad, you promised me we could get a tree this year. You promised that if I sold some of my toys to raise some money, we could have an actual tree to decorate, and not a plant like last year.”

Me: “I’m sorry, son. We just can’t afford it. Let's go get us a nice plant.”

At this point in the scene, I’ve instructed Nicky to start screaming and rocking in his wheelchair. Zach takes his next cue from that.

Zach (to the Christmas Tree Jerk): “Mister, can’t you help me get a tree for my crippled Uncle? This is his favorite time of the year. Can’t you please help us?”

Now, if the man can refuse a six-year-old boy and a man in a wheelchair, he deserves to get full price. My bet is that he won’t be able to, and will come down to about $60. If he doesn’t, Zach knows to take Nicky’s hat and start passing it around to random people in the tree lot, in an effort to drum up popular support and embarrass the guy into caving in.

And you know what? If the guy can resist a six-year-old kid walking around his lot, tears streaming down his face as he passes a hat, while his differently abled Uncle screams and practically rocks himself out of his wheelchair . . . then he’s got me. I’ll give him full price. But I don’t think he’ll be able to do it.

Now, some people might think that using my child this way, to say nothing of my brother, is unethical behavior. But I happen to know that the guy selling the trees owns just about the entire neighborhood. He has more money than God. And he is a pirate. He overcharges in all his stores, he’s a slumlord with his apartments, and he way overcharges for these trees.

So to me, this is war. And it’s anything goes. There are no ethics in war.

But some people would disagree with me, I am sure. And that’s the problem with ethics, and doing stories about ethics. There are no hard and fast rules, other than the obvious ones that people already know about.

And what do we gain by writing about those?

Comments (16)

Kevin:

I've asked Colleen to share with you how she writes really good safety stories. Until then, I've asked our Business Practices department to send you a copy of "Doing the Right Thing," our ethics booklet.

Hoo boy.

Colleen:

I certainly understand where you’re coming from, Steve. Prior to joining my company’s employee communications team, I worked in its ethics department – doing employee training. Once I saw the light and joined the employee communications team, the safety department became one of my clients. So, to paraphrase Judy Collins, I’ve looked at your topic from both sides now and feel qualified to comment.

Of course, you’ve answered your own question. Providing readable, memorable and effective stories about safety and ethics – or on any topic – requires you to do just that. You tell stories.

One safety article that made an impression with our employees started out, “It was a dark and stormy night for wearing a bathrobe.” The remainder of the story recounted an employee’s misadventure of scaling an unsecured ladder at night, in the rain, to clean the spark arrestor on his chimney. Oh, and he was wearing nothing but his slippers and bathrobe. (And yes, we had the employee’s permission to use his story but, of course, we didn’t use his name.)

Once we had everyone cringing as the employee and ladder went flying across the makeshift patio – with his bathrobe flying open as his wife and family gazed out the window – we contrasted his off-the-job actions with the safety precautions he would have taken had this particular event taken place on the job site.

We also have told “A sad tale of careless e-mail” and “The shocking truth about energy diversion.”

In short, of course you can write a boring article on any topic but the real question is why would you want to?

Gregor Konstantiopolous:

So much for your plan, my bald friend. Too bad for you I am reader of your blog. Now I vill see you and your leetle circus act coming. Special price for you: $150. Merry Christmas!

ShariS:

Your ethics question aside, why don't you just go to a different tree lot?

Steve C.:

Cathy: You've nailed it exactly. The ONLY time either of those kinds of stories works is when you build them around real examples of real people . . . and for whatever reason, most editors or companies are unwilling to do that. You've got it licked, but you're one of the rare ones.

Gregor: You son of a bitch.

Shari: THe damn lot is at the end of my block. And since we always include Nicky, driving somewhere would be a pain in the neck. This way, we can walk and wheel just a half block away. But the guy really is a bastard.

He's constantly crowing about how he "gouges the Yuppies" with his grocery store prices. What he doesn't see, or doesn't want to see, is that 60 percent of his customers are retired people on fixed incomes and young kids out of college living on ramen noodles still.

I'll get the bastard one day. Mark my words.

Steve C.

Colleen:

Well, except that I'm Colleen, not Cathy.

Steve C.:

Are you sure you're not Cathy?

Sorry, Colleen. Is this the same Colleen who I drank with in New York and did the death march for deli with?

It's so hard out here, with no last names.

Steve C.

Colleen:

That would be me - your fellow sufferer through Shel's now infamous deli death march.

(Of course I'll forgive you your faux pas but it may take you springing for a libation or two when we convene in Chicago in April.)

Steve C.:

You got it, Corky!!!

In fact, I will buy you SEVEN drinks if you are willing to send me some samples of those good safety stories!

That can be seven drinks in one sitting, or seven drinks spaced out over the conference. You get to make the choice.

Steve C.

Colleen:

You're on! I'll round up some examples and send them to you.

Rebecca:

First - you just called someone CORKY - that's hilarious. Julie and I call people corky, stems from a drunk evening at my apartment in Muncie. Good times.

As for the tree. How the hell tall is a tree that he's charging $110?? 20 feet? Seriously, bring your brother to Indiana on a field trip. We can go to a Christmas tree FARM - your brother can watch us cut down a tree from the car and laugh at us when it falls on my oldest son (they ALWAYS fall on my oldest son) - then we can go back to my house and drink spiced cider and hang out. The tree will cost you $20 for a 6-footer. The invitation is always open.

There's more than corn in Indiana, there's booze and Christmas trees, too - an award winning combination.

As for ethics, well - you're just negotiating. Like we all do when we buy cars. There's a markup, we know it, they know it, they know they can come down on the price. What you need to do is pimp your son out to some of those seniors on a fixed income so they can get a discount, too.

Rebecca:

Keeping in mind that when I say "spiced cider" - I mean "spiked spiced cider" - I don't want you to think I've gone soft or anything. :)

Lisa:

You forgot to mention that you show up with a (leg/arm/finger/toe/head) cast to really milk the sympathy factor. Now, here's a new question - does coming up with another angle to con the con-man make me an unethical person?

Mario:

Yes ethics seems to be one of those (ethics is in the eye of the beholder) type problems like harassment.

Our diversity training from our HR guy included ethics, sexual harassment and him telling us (I swear to God) “If you go to cash your check at the bank and the teller was a big fat ugly woman, you’re not going to want to do business there are you”? This guy was serious and when I mentioned this to some higher ups, they just said yeah, he’s an idiot, that’s just the way he is. But we also learned that if you feel harassed then you are. So I basically don’t talk or look at anyone anymore.

So is it unethical to con a thief? No! Is it unethical to spray all of he trees with vegetation killer? No!

Our artificial tree has seen better days. We went to get a real tree for the first time in 14 years. Anything over 7’ started at $100. So we went to look at new artificial trees and anything decent started in the $400 range. So we stuck with the same Charlie Brown tree this year. What I didn’t realize is that we live in a wealthy part of town and these were the “rich people” priced trees. I soon found nice trees for $20 but it was too late. Next year it’s a real $20 tree.

Chris B.:

Many companies are turning up the volume on ethics to demonstrate that they have an ongoing compliance program. Before Sarbanes Oxley legislation, corporations distributed their Code of Ethics to employees on their first day of work and that was the end of the ethics talk. By making ethics part of the company conversation -- at meetings, in publications, etc. -- companies hope that more employees will now be fully aware that it is wrong to commit fraud, steal company property, sell stuff to Iran, etc. If someone at the company does get caught in a crime, courts and investors are more likely to forgive company management if they can show they have regular communications and actions about ethics and compliance. It's just a bad actor -- not the system that's flawed.

Brett:

First, in Toronto, if you go to IKEA a six-foot tree costs $15 CDN and they give you a $15 coupon in return (provided you return in the first few months of the new year and spend $50). Home Depot has caught on to the idea and they charge $17 with a $25 coupon (provided you return and spend $100 within a shorter timeframe).

Trees aside, though, if a boring article does nothing for ethics awareness and a good article will get people to read about it, what will make them act ethically? Wouldn't we need a policy with teeth before anyone who is otherwise unethical would consider changing their behaviour?

How much should Employee Communications be responsible for if the Legal department doesn't provide a compelling plot? We could spend all the time in the workweek writing attractive articles, but what we really need are results. We can't just be pawns so that our companies will be forgiven more readily by the courts, media and/or investors.

Post a comment

Important:
to protect against spam you must enter the letter "b" in the box.
(The comment will be posted ONLY when the safety letter is entered.)

About

This page contains a single entry from the blog posted on December 7, 2005 2:17 PM .

The previous post in this blog was Are you going . . . to San Francisco? .

The next post in this blog is Merry Wellness Season! .

Many more can be found on the main index page or by looking through the archives.

Comment Feed Subscribe to this blog's feed
[What is this?]

Recent Responses

Graeme Ginsberg
The next great employee communication tool?
Feels like Total Recall. Er, Philip K Dick? Actually, with Steve's example it's a bit scary --- standing at the urinal...
read all | post a response

Vassago S. Vega
Devil's advocate my ass
WARNING THIS SITE MAY CONTAIN MATERIAL THAT SOME CONSIDER OFFENSIVE OR DISTURBING. PARENTAL GUIDANCE IS SUGGEST...
read all | post a response

About Steve

steves face

Through his work as a consultant, writer and seminar leader, Steve Crescenzo has helped thousands of communicators improve their print and electronic communication efforts.

He heads Crescenzo Communications, a full-service consulting firm specializing in employee communications. Recognized as one of the nation’s true experts in employee publications.

He has also taught seminars at IABC’s 2001, 2002, 2003, and 2004 International Conferences as well as at numerous IABC chapter and district events throughout America and Europe.

His recent consulting and in-house seminar clients include Lockheed Martin, Siemens, McDonalds, Boeing, Allstate, Alabama Gas Company, Intel, Ohio State University, and Philips Electronics.

E-mail Steve at steve@crescenzocomm.com. Besides, he never answers the phone.

FEATURE

See Steve speak at this upcoming Ragan Conference...

Ragan Blogs

Corporate Hallucinations
- Steve Crescenzo

Content Matters
- Toby Ward, Tim O'Keefe, and Todd Whitley

PR Junkie
- Melissa Underwood, Michael Sebastian, and Mark Ragan

Other Blogs

- Shines a brighter light on the subtle roles played by public relations
- A gathering place for professional communicators
- Blogging at the intersection of communication and technology
- Ranting and raving about news, techniques, and development in the world of PR research and evaluation.

PR Newser

- PRNewser is a blog about Public Relations

- The latest and most effective strategies to market your business.

- Business communications for the real world

- The place at the intersection of business, communication and technology.
- Les Potter blogs about Strategic Communication and Public Relations

- Social Network for PR Students, Faculty, and Practitioners

- An award-winning public relations resource

- Conversations about Social Media and Marketing

Home | Internal Communication | Public Relations | Speechwriting | Web Content | Government Communication | Tips & Tactics | Hot Topics | Back to Top
MyRagan | MyManageresNetwork | MyRaganTV | Blogs | Podcasts | Jobs | Forums | eNewsletters
About Us | Copyright 2007 Ragan Communications, Inc. | Privacy Policy | Search | FAQ | Contact Us | Store | RSS RSS | Widgets | Site Map