As some of you may know, in every issue of Corporate Writer and Editor, I hand out my C.R.A.P. Awards . . . which stand for Corporate Rhetoric Awards Program.
I usually don’t like to republish my columns out here, but since it’s annual report season, this one seemed to be appropriate, so here it is:
News flash: CEO C.R.A.P.s once a year
The “Chairman’s Letter” in TimeWarner’s annual report
is a non-stop, relentless stream of corporate C.R.A.P.
Most of the awards we hand out here at C.R.A.P. (Corporate Rhetoric Awards Program) Central are given to employee editors.
And that’s not really fair, is it? Why single them out? We see plenty of C.R.A.P. in other kinds of corporate writing, too—including memos, press releases, brochures . . . and in what may be the ultimate outhouse of corporate C.R.A.P.: the annual report.
This month, we’re giving our C.R.A.P. award to the Chairman of TimeWarner, Richard D. “Dick” Parsons. That’s right, the Chairman of one of the largest companies in the world is getting a C.R.A.P. Award. This goes to show that nobody is too big to be C.R.A.P.ped on.
Dick Parsons starts his “Chairman’s Letter” in the 2006 annual report with one of the oldest, stinkiest pieces of corporate C.R.A.P.:
“Today, in business as in life, the only constant is change.”
Whoo boy! That is like the stream of gas that sometimes precedes a particularly vicious C.R.A.P. session! Old Dickie boy is hitting on all cylinders right from the get-go! Not only does he drag out the oldest cliché in the communication business, but he even adds the “in business as in life” chestnut.
I always have fun trying to imagine the conversations between the executive and the writer when I see tired old leads like this one:
Dick Parsons: “Johnnie, how should we lead the Chairman’s Letter this year?”
Johnnie the Ghost-Writer: “I think you should express some shock and surprise that another year has gone by. You know, “It’s hard to believe, but 2005 is already in the books,” or something like that.”
Dick: “Can’t do it, Johnnie. We did that last year, remember? And the year before that. What else you got?”
Johnnie: (Flipping through his notebook). “What about a nautical reference? We haven’t used one since 2002. Something like, “As we guide the ship that is TimeWarner through the rough seas of the modern business environment, we need to have all hands on deck if we are going to succeed.”
Dick: “I like it, Johnnie. I like it a hell of a lot. It sings, baby. But let’s do that one in the employee newsletter, when we talk about synergy. I think it’s a better fit there. What other themes can we play off? What’s going on out there in the trenches?”
Johnnie: “Well, truth be told, sir, we keep switching corporate strategies the way a hooker changes customers. We tell them one thing one month, and then switch it around and tell them something different the next month. Most people have no idea what the hell is going on in this organization.”
Dick: “Okay, then! We play the Change Card. Act like it’s not our fault. Blame it on change. Constant change. Change as the only constant. And tie it back to the fact that most of their personal lives are as screwed up as this company, so they can relate.”
Johnnie: “Genius, sir. How about, “Today, in business as in life, the only constant is change.”
Dick: “Now you’re wordsmithing, Johnnie Boy! Make sure we send a release to the Wall Street Journal with that line in there. They may want to pick up on the whole 'change is constant' theme and do a trend story.”
But Dick doesn’t stop pooping clichés after his lead. In fact, the entire “Letter” is a non-stop, horrifying stream of C.R.A.P. clichés, one after another. Below, I list just a few of the ones he used. And, since I believe that any time you have to resort to a cliché, it usually means you’re trying to hide something, I’ve included my own comments, in italics, uncovering what Dick is really saying: According to Dickie:
TimeWarner is “uniquely positioned to benefit from the changes before us.” "Yeah, you know what that unique position is? We got cash. We’re gonna buy every company we can and crush the ones we can’t swallow up. Unique positioning, my big ass. We got cash, and that’s what counts."
TimeWarner has “the size and resources to compete effectively in a global environment.”
“We’ve got some cool stuff, and I’m reasonably sure we can kick the cheese out of the French and Italians, but I’m going to be real honest with you. I’m scared to death of the Japs. Jesus, those guys are smart, and they work, like what, 120 hours a week? And God help us if China ever gets its shit together.”
TimeWarner has “a workforce drawn from all walks of life.”
"Yeah, see, I hired this broad to be the director of diversity or some bullshit title like that, so we got all kinds of people working here now. We got Mexicans and Vietnamese and lesbians and cross dressers and everything. And believe me when I tell you this: you don’t want to go down into shipping. It’s like a God damned third world country down there."
TimeWarner has a “portfolio of strategically aligned businesses.”
"I can’t stand half the vice presidents I’ve got running these businesses, and every single one of those sons of bitches wants my job. You’re damned right our businesses are silos . . . I’ve ‘strategically aligned’ them so that those pirates can’t get together and start plotting against me."
I could go on . . . but it's too painful. One can only take so much C.R.A.P.
Annual report writers and corporate editors, remember this: When you write empty words and phrases, you’re begging people to cut through the C.R.A.P. and read between the lines. And do you really want them to do that?
Comments (10)
Whether you are on the corporate or agency side of things, annual reports are a communicator's nightmare.
There is the CRAP factor, not to mention the project is mired in internal politics and the designer and editor of the piece are visual/word people by trade. Yet here they are dealing with a numbers document, increasing the potential for typos exponentially.
It's a losing situation, "fraught with peril" and it makes me happy I am not working for a publicly-traded company.
Posted by Kevin Dugan | May 23, 2006 2:49 PM
Posted on May 23, 2006 14:49
I had the "unique honor" of being head writer for an annual report one year. DITTO DITTO DITTO to everything Kevin says about politics. It's just so incredibly vile, while being completely silly at the same time. I had more fun writing about the procedure for barium enemas when I worked for a hospital pubs department. The CRAP will seep its way in no matter how good the writer assigned to an annual report. This is the big boys' chance to play Camp Run-A-Muck with writers and designers. It rarely turns out well.
Posted by Amy | May 23, 2006 8:30 PM
Posted on May 23, 2006 20:30
I am SO thankful I've never had to be involved with an annual report . . . other than to interview the sorry souls who were up to their necks in wannabe writers, over-zealous designers, rabid accountants, etc. It's the one part of communication I'll gladly skip, thank you very much.
Steve C.
Posted by Steve C. | May 24, 2006 6:47 AM
Posted on May 24, 2006 06:47
Steve, you're almost literally killing me. I have learned not to read Corporate Writer & Editor while eating or I will choke to death laughing at your column. You need to put a disclaimer on your blog. I wasn't expecting CRAP this morning, and I nearly inhaled my yogurt...
Posted by Laura | May 24, 2006 7:51 AM
Posted on May 24, 2006 07:51
Ditto what Laura says...
mine was Diet Coke out my nose.
I should know better...
Posted by Rebecca (token IT Goddess) | May 24, 2006 7:58 AM
Posted on May 24, 2006 07:58
We found a way out of annual report hell a decade ago. We got bought by Warren Buffett's company, Berkshire Hathaway! So now our financials go into Berkshire's annual report, which is actually a hot read for investors worldwide who want to glean advice from Warren's letter to shareholders (a shining example of what's possible when the CEO really wants to communicate and happens to be a crackerjack writer himself -- a fantasy world, I know).
Now we only have to produce an Annual Report to our own employees. This has its own pitfalls and frustrations, of course -- like last year, when the bean counters decided to change entire columns of numbers after they'd already blessed the thing. We'd had it printed and distributed, then had to contact all our locations and ask them to go desk-to-desk to retrieve and destroy while we reprinted.
OK, that WAS pretty bad, but for the most part, the employee annual report isn't nearly the excruciating "too many cooks" exercise the shareholders report used to be.
Greg
Posted by Greg Marsh | May 24, 2006 9:01 AM
Posted on May 24, 2006 09:01
As a non-public company, we are not required to do an annual report. But we used to do one for quite some time, until someone finally realized, "Hey, why are we torturing ourselves for no reason?" So we turned it into an annual photo book, just for employees, with almost no text. No one noticed (or cared) that the annual report was no longer.
Posted by ShariS | May 24, 2006 10:47 AM
Posted on May 24, 2006 10:47
What's all the whining about? Annual Reports are my life! ARs are THE publication to work on. It's were the big bucks still roam. The politics are stupid, but that also can translate into opportunity. This happens a lot: One VP insists his division should have a photo spread when he hears the other VP has a photo spread. Hey that means I'm back on a plane and on the clock! The assignments are demanding, challenging and sometimes scary. You must be able to swim with the sharks, run with the big dogs, go drink to drink with Steve - you get the idea.
Posted by Suzanne Salvo | May 24, 2006 4:24 PM
Posted on May 24, 2006 16:24
Another thing about annual reports is the wonderful opportunity to spend months getting every last comma perfect, ship it off to the printer, confirm that they have been printed right on time, and then get an email announcing that the head honcho has been replaced and we have to redo page four.
Another thing, perhaps unique to government, is rushing rushing rushing to meet the May deadline, then learning that the report can't be released until it has been officially tabled in the Legislature, which is on summer break until mid-October.
Posted by Tim Hicks | May 25, 2006 11:17 AM
Posted on May 25, 2006 11:17
Don't know how, but I have managed to escape the hell called "annual reports" - my mother always says I have an intuitive gift for smelling CRAP a mile away! As a privileged stockholding recipient of a number of said pieces of CRAP, I never fail to marvel at yet another high-gloss Vanity Fair-y covered annual report and ask, "Who the hell reads these things anyway?" befoe tossing it in the rubbish bin.
Posted by Mischa Bermudes | June 15, 2006 12:19 AM
Posted on June 15, 2006 00:19