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Olive Garden’s good looking image problem

Olive Garden has a problem worse than its food*—Hugh Hefner’s girlfriend loves the place. Loves, loves, loves it. And that, The Wall Street Journal reports, makes execs at Olive Garden’s parent company and ad agency uncomfortable.

“I don’t feel comfortable talking about this … because it is a complicated issue for the brand,” Michele Kay, executive vice president of WPP Group’s Grey advertising firm, told WSJ. WPP oversees Olive Garden’s ads.

Poor Kendra Wilkinson, Hefner's girlfriend, the beautiful, busty, blue-eyed blonde—and Playboy model—who just wants to show her love for Olive Garden’s artichoke dip, salads and, of course, breadsticks.

Items she calls her “soul food,” WSJ reported.

(I’m going to let that comment hang … momentarily … so you can really soak it in.)

Wilkinson is co-star of the reality show, “The Girls Next Door,” which is about Hefner’s girlfriends. On the show, Wilkinson not only expresses her love for the restaurant but also sent a call to Olive Garden waitresses: Who’s the hottest? The winner gets a spread in Playboy magazine.

That’s a huge celebrity endorsement—for free! I imagine the company behind Steven Seagal’s Lightning Drink pays the actor (for lack of a better word) a fortune for his name. Olive Garden could save a bundle on its B-list, sorry, D-list celebrity endorsements.**

Problem is Olive Garden goes for that family-friendly atmosphere (“When you’re here, you’re family”). Imagine how uncomfortable dad and teenage son will be when the centerfold from that Playboy they unknowingly share is their waitress.

So what is the restaurant chain doing? Not talking about it, WSJ said. They want to maintain the family-friendly vibe without offending Wilkinson.

Apparently this is a problem for brands: what do you do when you don’t want the endorsement? Some political candidates, the biggest brand names of all, have balked at celebrity endorsements.

For instance, Hillary Clinton undoubtedly appreciated OJ Simpson’s primary vote, although she probably wished he’d kept that to himself. When MTV reality star Heidi Montag endorsed John McCain, the candidate probably cringed given his Obama attack ad comparing his Democratic rival to celebrities like Paris Hilton and Britney Spears—oh wait, no, McCain has actually welcomed the Montag endorsement. Never mind.

In an interview with WSJ, Pete Blackshaw, of Nielson Online Strategic Services, called these unsolicited endorsements the “double-edged sword of brand advocacy” insisting such a thing is difficult to manage.

While WSJ offers no true solution to this conundrum, it illustrates what Starbucks does: Don’t say anything, good or bad. Whether it’s the Dalai Lama or Vladimir Putin clutching a venti latte and appearing on magazine covers, the company’s policy is to stay mum.

And that, too, is Olive Garden’s approach, where “when you’re here, you’re like the disgraced relative no one wants to talk to.”


*I have no idea if Olive Garden food is good or bad for you and today I’d probably enjoy a meal from the restaurant; however, my college roommate served at the restaurant and after every shift brought home leftover bread sticks. I ate my weight in those delicious treats and one night grew violently ill—no doubt from my own lack of self-restraint—which soiled future experiences at the eatery.

**Just for fun, I searched both Wilkinson and Seagal on MySpace and learned Wilkinson has a whopping 728,646 MySpace friends, while Steven Seagal registers only 8,269 friends. (As a point of reference, Barack Obama has 448,400 MySpace friends.)

Comments (6)

Michael Sebastian:

Jenn, This is a family blog.

(Well-done.)

Jenn:

"D-list celebrity endorsements"?

Don't you mean DD-list?

Cari:

I happened to have seen this episode of the show (don't judge), when Kendra raved about Olive Garden, and what was really amusing is that she was talking to some Italian designer who had, for obvious reasons, never heard of the place.

"I don't feel comfortable talking about this?" Sure - because free advertising is something we all try to avoid.....

Bill Spaniel:

I occasionally eat at Olive Garden because I enjoy the food, the prices, and the atmosphere. And the waiting staff (non-sexist description) is usually polite and attentive. I don't think Olive Garden should be bothered by an endorsement by Hefner's girlfriened.

Incidentally, I have been to Hefner's mansion for a fundraising event. The staff was polite and attentive--and good-looking, too.

Sue Bylevyn:

Compared to the nasty stuff all over the internet, I really don't see what's so risque with Playboy anyway. (There's nothing wrong with the perfectly waxed, bleached and tanned, perfectly inflated, and perfectly airbrushed feminine form... Its natural!)

Lets agree its at least somewhat probably Olive Garden paid Kendra for her endorsement. Sex sells and her endorsement brings a certain excitement, juice, action, a little table talk fodder while munchin sticks, whatever you want to call it. And hey everyone likes to feel sexy and exciting, me and Grandma included.

The sub-par Italian is almost an afterthought.

Hah, that's awesome. Pre-fab'd over priced frozen food family fare a notch above a tv dinner. The prices are on par for a quality nights dinner, and the salad and sticks are no longer free. The brand I think hangs on to middle america by tooth and nail. Once our beloved grandmothers leave this plane of existence I don't know what will support the 13.99 linguini.

They should love any endorsement.

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