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September 2008 Archives

September 30, 2008

The speech that sank Wall Street

Did Nancy Pelosi’s speech to Congress really sink the bi-partisan rescue plan? Republicans would have you think so.

As everyone heard Monday, the first go-round for a rescue plan for Wall Street and Main Street died in the House of Representatives causing markets to plummet. Immediately afterward the finger-pointing began.

One claim from Republicans charged Speaker of the House Nancy Pelosi with the defeat. House Minority Leader John Boehner claimed her speech to House members before the vote was so partisan it deterred members from voting for the bill.

“We could have gotten it if it were not for this partisan speech that Speaker Pelosi gave,” Boehner said.

Democrats have dismissed that charge. Rep. Barney Frank responded most vehemently.

But is there any truth to that Republican charge? See (or read) for yourself.

Pelosi is not to blame for the failure of this bill. GOP leaders conceded that late yesterday once calmer heads had prevailed, The Washington Post reported.

However, given the importance of this bill, Pelosi’s speech was too partisan. She had a chance to rise above the bitter divides and deliver an inspiring and rousing speech on the House floor—and she didn’t.

Meanwhile, Pelosi's Republican counterpart in the House, Boehner, gave a five minute speech before the vote that sought to rally both parties in Congress to vote for the bill. Take a look.

September 29, 2008

What’s so great about eye contact anyway?

The 72-year-old John McCain is not a Gen Yer—obviously. Neither is 47-year-old Barack Obama, although his behavior in the presidential debate Friday mirrored the younger generation. Let me explain.

I turn 28 next month. That puts me on the cusp of Generation Y, although I don’t identify with them. So I was surprised when Penelope Trunk, the Boston Globe columnist and Gen Y expert, told me last spring that I was very much a part of that generation. The reasons, she explained, were I spoke frankly with her, looked her in the eye and called her Penelope, not Ms. Trunk.

During Friday’s debate, Obama (attempted) to make eye contact with McCain when appropriate; he called Sen. McCain by his first name, John; the young senator insisted his leadership skills were not only equal to McCain’s but even superior to him.

Meanwhile, McCain failed to look Obama in the eye; he referred to Barack as Sen. Obama; he stressed Obama was not only naive and inexperienced but dangerously naïve and inexperienced. Make no mistake: this was no gaffe or subtle psychological insight into McCain’s mind. As some pundits have suggested, his cold shoulder didn’t reveal his dislike or fear for Obama.

Of course, John McCain does not like Barack Obama. That should be obvious. Look at the footage of McCain and Obama at Ground Zero on 9/11; McCain doesn't want to get cozy with his opponent. I don’t think it’s anything personal. You never know, under different circumstances they might be back-slapping best friends.



But here’s the thing. They are locked in competition. John McCain doesn’t like Barack Obama because they are opponents. And McCain, like Obama, is hell bent on winning.

The presidential debates are not jocular conversations, but battles—decisive ones—in the war for the White House. McCain learned the hard way in 2000 when he ran chin first into George W. Bush and Karl Rove that presidential debates are not friendly competitions.

“I don't look at my opponents because I'm focusing on the people and the American people that I'm talking to,” McCain told George Stephanopoulos on Sunday.

He might be looking at the American people, but he's definitely not looking at his opponent. And that's fine. It's his style of debate.

September 26, 2008

Paulson is a lousy communicator

Treasury Secretary Henry Paulson's poor communication skills could drive this country into the Great Depression II, claims Jim Cramer, host of CNBC show Mad Money.

Cramer drives me nuts. Sure he seems intelligent and knowledgeable, but then he starts using silly sound effects on his show. Kind of like if Jerry Seinfeld resorted to lame props.

However, yesterday someone emailed me a video of Cramer explaining why the US needs to pass this $700 billion rescue plan for Wall Street and, perhaps more importantly, why Paulsen's poor communication skills might sink it.

I can't comment on the plan itself, or Cramer's opinion of it, but for a finance guy he sure makes some excellent points about messaging.

For instance, Paulson and President Bush keeping referring to "credit markets freezing up." Cramer phrases it this way: a credit freeze means you can't get a loan for your kid to go to college.

It's a great example of show, don't tell. "Credit freeze" might mean little to the average American; you can't get a loan for college or a credit card to buy stuff means a whole lot more.

Doesn't this happen all the time in the communicator's world? How often do you want to say to your CEO, "With all due respect, your communication skills are hurting this company"?

(CNBC's Web site didn't offer an embed code for the video, so you can't watch it here. Instead click on the screen shot below, which will take you to the video on the CNBC Web site.)




September 25, 2008

What if your CEO suspended his job?

John McCain suspended his presidential campaign to return to Washington D.C., and help sort out this financial mess. Appears he’ll be a no show at Friday’s first debate with Barack Obama.

Imagine if your boss did this. What would your reaction be if, during a financial crunch for your company, he or she postponed meeting with employees?

Instead, your boss boarded a jet bound for headquarters to meet with the C-suite and canceled an opportunity to speak with employees. Or, similarly, if during a financial panic your CEO postponed speaking directly with shareholders as the stock price plummeted.

What would your reaction as a communicator be?

I suspect it would seriously irk employees, who want to hear from their executives—especially when their jobs are in jeopardy. If they need to huddle with other leaders to solve a problem, fine, but to cut off communication seems rash and reckless.

Of course, the business world loves sports metaphors so maybe, as John Stewart suggests, look at this suspension as a timeout—a two-minute warming, if you like.


September 24, 2008

McCain suspends presidential campaign

Not sure what to make of this yet: John McCain has suspended his presidential campaign to return to Washington and help sort out this financial mess. Here's an excerpt from his official statement.

Tomorrow morning, I will suspend my campaign and return to Washington after speaking at the Clinton Global Initiative. I have spoken to Senator Obama and informed him of my decision and have asked him to join me.
I am calling on the President to convene a meeting with the leadership from both houses of Congress, including Senator Obama and myself. It is time for both parties to come together to solve this problem.
We must meet as Americans, not as Democrats or Republicans, and we must meet until this crisis is resolved. I am directing my campaign to work with the Obama campaign and the commission on presidential debates to delay Friday night's debate until we have taken action to address this crisis.

Whoa. What does suspend mean? Will the campaign pull all its ads and put Sarah Palin on a train to Washington to meet McCain?

At face value this move makes McCain look strong on the economy and willing to put “country first.” It’s also a shrewd move on the part of his communicators, considering the recent polls and media scrutiny of his campaign manager.

An ABC/Washington Post poll released today showed Obama with a nine point lead over McCain due in large part to the public’s perception that the Democrat is stronger on the economy. Meanwhile, reports continue to swirl about the connection Davis’s lobbying firm has had with Fannie Mae.

Can’t wait to see how the Obama camp, the media and the public react.

UPDATE 1: This is the Obama campaign's reaction so far.

At 8:30 this morning, Senator Obama called Senator McCain to ask him if he would join in issuing a joint statement outlining their shared principles and conditions for the Treasury proposal and urging Congress and the White House to act in a bipartisan manner to pass such a proposal. At 2:30 this afternoon, Senator McCain returned Senator Obama's call and agreed to join him in issuing such a statement. The two campaigns are currently working together on the details.

UPDATE 2: The McCain campaign has issued a statement contradicting Obama's side of the story.

“Senator Obama phoned Senator McCain at 8:30 am this morning but did not reach him. The topic of Senator Obama’s call to Senator McCain was never discussed. Senator McCain was meeting with economic advisers and talking to leaders in Congress throughout the day prior to calling Senator Obama. At 2:30 pm, Senator McCain phoned Senator Obama and expressed deep concern that the plan on the table would not pass as it currently stands. He asked Senator Obama to join him in returning to Washington to lead a bipartisan effort to solve this problem.”

Former speechwriter gives dire prediction

Last week’s startling events on Wall Street reminded me of a 2005 article by James Fallows, former Carter speechwriter turned Atlantic magazine correspondent. His article predicted many of the economic woes America currently experiences or faces.

The essay is a memo from a communicator of sorts to a fictitious third party candidate in the 2016 presidential election. This communicator lays out the candidate’s talking points by recapping the last 15 years of American history—a period that saw nothing but decline.

Some of Fallows’ predictions in 2005 are proving vaguely, and in at least one or two instances, eerily accurate. Take this excerpt, for example:

For politicians every aspect of this cycle was a problem: the job loss, the gasoline lines, the bankruptcies, the hard-luck stories of lifetime savings vanished as the stock market headed down. But nothing matched the nightmare of foreclosures.
For years regulators and financiers had worried about the “over-leveraging” of the American housing market. As housing prices soared in coastal cities, people behaved the way they had during the stock market run-up of the 1920s: they paid higher and higher prices; they covered more and more the purchase price with debt; more and more of that debt was on “floating rate” terms—and everything was fine as long as prices stayed high and interest rates stayed low.

Sound familiar?

It’s worth a read, particularly because Fallows is a former professional communicator writing as a fictitious professional communicator. I don’t know if this fake memo explains how issues were explained to Carter, or other presidents, but it’s nevertheless interesting to watch Fallows hit talking points for this candidate.

September 23, 2008

Editor takes heat for $25K mistake

Here’s a great example of PR, government communications and corporate writing—the magic triumvirate. It’s a story from July that received modest coverage in Chicago.

Cook County, which encompasses Chicago, paid $24,999 for 5,000 copies of Cook County Magazine, a publication that county officials hoped would foster “non-threatening news environment that ensures regular, positive press—to counter-balance negative press often found in the mainstream media.”

However, those 5,000 copies never saw distribution—the magazine was shelved. (Here’s a black and white pdf of the publication.)

Several area columnists, bloggers and The Chicago Sun-Times editorial board slammed the magazine. They deemed it an ego project for Cook County President Todd Stroger, who appeared on the cover. It also claimed he spent exactly $24,999, because one dollar more and the project required approval from the Cook County board of commissioners.

The magazine, an attempt to build good PR, quickly turned into a public relations disaster. And then county officials said they noted a scourge of grammatical problems within the magazine, and shelved it.

“Judging on grammatical stuff—something misspelled or that's not a complete sentence—falls back on the [county] president,” county spokesperson Eugene Mullins told the media. “And this is a Cook County magazine. I have to find a way to get rid of them. I'm not distributing them.”

Sounds to me like Mullins, clearly a “grammatical stuff” buff, was looking for a scapegoat to make sure no one saw the magazine—and she found it in the editor/publisher, Theresa Tracy, an occasional contributor to The Chicago Tribune.

Certain members of the Chicago media ate this up, mocking not only government but also Tracy for her poor editing and even worse content. For instance, the Sun-Times criticized Tracy’s softball interview with Stroger, which starts, the Sun-Times notes, with this question: “How are you feeling these days?”

The Sun-Times added: “There's also a short obituary for Stroger's late father and predecessor as county board president, John H. Stroger Jr., who died in January. It misspells his name.”

Few specific details emerged about this publication. For example, it’s unclear whether Tracy planned to sell the magazine or mail it to residents for free. (Three ads appeared in the magazine.)

But it seems like Cook County Magazine was an internal publication for county residents—much like the ones many of you produce.

For that reason, criticizing the editor’s interview of Stroger is a pretty low blow. You won’t find many “gotcha” interviews in the organizational press. Not to mention the question is warranted: Stroger had just recovered from a bout with cancer.

Of course, the misspelling is a black mark on the magazine. However, even that is slightly misrepresented in the Sun-Times. The late Cook County president’s name is John H. Stroger; the magazine referred to him as John W. Stroger. Hard to dismiss an error like that, then again it’s not like editors were ignoring the spell check.

Spending $25,000 for 5,000 copies of 31-page glossy magazine that never saw the light of day is embarrassing and abhorring for taxpayers; as a Cook Country resident that is my money, after all. But at the end of the day, misspelling and all, it is not the editor who deserves the blame for this one.

Continue reading "Editor takes heat for $25K mistake" »

September 22, 2008

Media mute on Palin and witch hunter

Remember that fiery black preacher tied to one of America’s presidential contenders? The pastor whose rallying cry inspired so many within his community, but frightened and confused regular folks not associated with his church.

You know who I'm talking about—Thomas Muthee.

Wait, who? Surely that’s a misprint. You meant Jeremiah Wright, the preacher whose fiery sermons—“Goddamn America”—hung like an albatross around Obama’s neck. Not at all, actually.

An Alaskan Ragan reader, Joan Hope, first brought to our attention this story of Muthee, a Kenyan pastor, who, in 2005, prayed over vice presidential candidate Sarah Palin (then mayor of Wasilla, Alaska) at her Wasilla Assembly of God church.

Seems like no big deal, right? Well Muthee also hunts witches—literally.

In 1988, he accused a Kenyan woman of witchcraft; she denied the charge. Muthee then rallied his Kenyan community. He started his own church, nicknamed “the prayer cave,” which prayed around the clock until the alleged witch finally left town. Her departure reportedly had a profoundly positive effect on the community.

In June of this year, Palin stood before her church in Wasilla and praised Muthee.

“As I was mayor and Pastor Muthee was here and he was praying over me, and you know how he speaks and he’s so bold. And he was praying, ‘Lord make a way, Lord make a way.’ And I’m think, this guy’s really bold, he doesn’t even know what I’m going to do, he doesn’t know what my plans are. And he’s praying not, ‘oh Lord if it be your will may she become governor,’ no, he just prayed for it. He said, ‘Lord make a way and let her do this next step.’ And that’s exactly what happened. So again, very very powerful coming from this church.”

Here's the video:

Over the weekend, Muthee visited Palin’s Wasilla church again in what was at least his eleventh visit.

So three of the four candidates now have alliances with questionable men of the cloth: Obama, Wright; McCain, John Hagee; Palin, Muthee. (Can’t wait to see Biden’s choice.)

I wonder when Palin will disavow herself from Muthee—or will she? After all the American media doesn’t seem to care that America’s potential vice president, and perhaps president, partly attributes her political success to a witch hunter. There are no dopey TV title cards like “witch hunter-gate.”

Reporters aren’t questioning if Muthee would preside over a McCain-Palin inauguration and cast any remaining demons of the Clinton administration from the White House.

So far only one mainstream publication has tackled the subject: Andrew Sullivan on his blog, Daily Dish, for Atlantic magazine. MSNBC host Keith Olberman reported on the subject last weekend.


Unlike Jeremiah Wright, who burned up the airwaves last spring, Muthee doesn’t exist except for in the blogosphere. The blog world is like a house on fire talking about this guy; the mainstream media remains mostly mute. (Is the blogosphere now where news is broken, leaving the mainstream media to a more marginal role of playing catch up?)

Sure the nation is smack in the middle of its worst financial crisis since 1930, and our (sort of) nuclear ally Pakistan falls further toward anarchy, and, well, Sunday was football day in America, but does this lack of coverage blow a hole in the hackneyed cliché “liberal media bias”?

It sure does.

Then again, maybe the media is showing some restraint. Maybe Muthee has, as he suggests, profoundly impacted his community for the better. And perhaps Westerners can’t understand African notions of witchcraft without seeming like culturally insensitive buffoons.

But when have the media ever taken cultural differences and the big picture into consideration—those liberal jerks.

September 18, 2008

Passive voice in The New York Times

Continue reading "Passive voice in The New York Times" »

Palin’s writing style revealed … sort of

Continue reading "Palin’s writing style revealed … sort of" »

September 17, 2008

Media horns can’t gore McCain

Guess who claims he invented the BlackBerry? No, not Al Gore; it’s John McCain.

Speaking to reporters about his candidate’s economic experience, GOP advisor Douglas Holtz-Eakin stressed McCain, as chairman of the commerce committee, did not have jurisdiction over financial markets. And then The New York Times said this happened.

“But [McCain] did this,’’ Holtz-Eakin said, holding up what looked like a BlackBerry. “The telecommunications of the United States, the premier innovation of the past 15 years, comes right through the commerce committee. So you’re looking at the miracle that John McCain helped create. And that’s what he did.’’

So John McCain invented the BlackBerry! Take that Obama campaign and your “John McCain doesn’t get it” ads. Ha!

OK, OK, so that’s not at all what he meant, although it does sound similar to statements by Gore that continue to dog him. Here’s what Gore told CNN’s Wolf Blitzer back in 2000:

“During my service in the United States Congress, I took the initiative in creating the Internet. I took the initiative in moving forward a whole range of initiatives that have proven to be important to our country’s economic growth and environmental protection, improvements in our educational system.”

McCain (via his advisor) and Gore meant their legislative actions helped pave the way for BlackBerry and Internet technologies. Placed in the hands of campaign spin doctors and an irresponsible press that became, “Gore claims he invented the Internet.”

Will McCain get slapped with a similar rap? That’s doubtful, although the story (a Times blog post) sat on the Times homepage all day Tuesday.

Looks like everyone’s a little more responsible this election—ahem.

The Los Angeles Times—whose employees, by the way, are suing their boss Sam Zell— said McCain laughed off the remark. Matt McDonald, a senior campaign aide, said, “This was obviously a boneheaded joke by a staffer.”

Speaking of BlackBerrys, a recent study claims 35 percent of professionals would choose their BlackBerry or similar PDA device over their spouse. Sheraton Hotel and Resorts conducted this work-life study.

It also found 87 percent take their PDAs to bed. The study didn’t cover what happens after they take it to bed.

September 16, 2008

If you believe in coincidences

Reader Ruth Atherley offered a unique perspective on the crisis that gripped United Airlines shareholders.

She suggested the appearance of GlennTilton.com, a Web site begun by United pilots that pushes for the ouster of their CEO Glenn Tilton, somehow affected the sudden appearance of a six-year-old news article about United’s bankruptcy, which led to the plunge.

I am not sure what - if anything - that this site [GlennTilton.com] has to do with the old article coming to the surface. But if I took the time to check out some old stuff on United, I am sure there are many others in much more powerful positions than I that also searched around online.
It seems to be an interesting coincidence, if you believe in coincidence, that is.

Perhaps GlennTilton.com has been the culprit all along.

(Check out Ruth’s blog.)

September 15, 2008

Wall Street bets on old-school media

I wrote a story about Disney Parks that ran on Ragan.com today, and I included in that story a sidebar about a provocative video that details the theoretical decline of 20th century media organizations.

The video is significant to this audience for several reasons, perhaps most notably that Disney Park’s vice president of global PR, Duncan Wardle, agrees with the video’s assertion. The video claims 20th century media, namely The New York Times, will either fold or, in the Times’ case, become a print newsletter for “elitists and senior citizens” by 2014.

Wardle, the keynote speaker at Ragan’s August social media conference at eBay’s corporate headquarters, said he believes the ultimate demise will happen sooner than 2014. Many social media experts and bloggers agree that traditional media organizations, like newspapers and network news, have reached their terminal stage. That is, it’s only a matter of time before they’re dead.

Wardle and others insist communicators must adjust their practices to fit this quickly evolving media landscape, an apocalyptic landscape for traditional media companies.

But if we “follow the money,” instead of just looking at reader habits, there’s a different, more optimistic story unfolding and the media landscape doesn’t appear as bleak for newspapers.

Here’s what I mean.

Newspaper revenues have declined over the last several years. The cause of this decline is primarily increased Web readership, although the rise of cable news plays a part, because online ad revenue can’t support newspaper budgets the way print revenue did.

To sustain themselves without massive layoffs and thinner and more vapid articles, newspapers must build a new revenue model. After all the audience is there; visits to newspaper Web sites continue to increase. But as the sustainable revenue model eludes newspapers, it seems the good bet is against these so-called 20th century media organizations.

However, recent moves on and away from Wall Street paint a different picture. If communicators are told to pay attention to the theoretical future of media, then it is also advisable they pay close attention to what’s happening in the real world.

Last week, the world’s second richest man, Mexican billionaire Carlos Slim, bought a 6.4 percent stake in The New York Times Company. On that news, the company’s share price jumped nearly 9 percent.

Slim, a telecommunications tycoon, told media outlets he purchased the shares for financial reasons, not as a strategic move into U.S. media. Although Wall Street investing, especially at Slim's level, is complex, this move implies a very rich and successful man is betting on the company’s rebound.

New York-based investment firm Harbinger Capital Partners is the largest investor in the Times. In January, the investment firm vied for greater control over the company’s Board of Directors. While this attempt mostly failed (depends on whether you’re a glass half-empty or half-full person), it ultimately hurt the paper’s reputation on Wall Street and over the course of the year its stock price has plummeted. Slim cited this low price as one reason why he bought so many shares in the Times.

However, Harbinger changed its outlook on the Times last month when it upped its investment in the company by $1.7 million; seems Harbinger, which has made some very lucrative bets on Wall Street this year, believes Times stock will bounce back.

Perhaps Slim and Harbinger’s recent optimism for Times’ stock is sinister and there’s a plot hatching in the high rises of Mexico City and Manhattan. Taken at face value, however, these are good tidings for the embattled Times and even the newspaper industry at large.

Meanwhile, away from Wall Street Sam Zell, the foul-mouthed owner of the Tribune Company, continues the uphill battle to turn a profit on his newly-acquired media holdings, which include The Chicago Tribune and The Los Angeles Times. Zell bought the company last year, steering it away from public ownership.

Right now it appears Zell and his cronies are floundering: axing employees, chopping pages in their newspapers and leaving a lingering resentment among current employees. But Zell has a record of business success, albeit it real estate; he isn't the world's 52nd richest man due to sheer luck.

Zell apparently thinks he can make a buck in newspapers. He’s said he bought the Tribune Company to make money, not as a pet project. While many people will disagree—myself included sometimes—I think Zell may have a few tricks up his sleeve with the Tribune papers. For instance, redesigns for all Tribune-owned papers will reportedly premiere this fall; that will be interesting.

So it seems some very rich and successful people are betting on the renewed vitality of the 20th century media organizations; that news is as compelling as any YouTube video.

September 11, 2008

Timeline of a crisis

It took five minutes for United Airlines to lose most its value on the Nasdaq Stock Market after a six-year-old article, lifted from Google News, ran across the financial wire with a current date.

It’s taken one day to assign blame for the incident.

The Tribune Company, owner of Florida’s Sun-Sentinel newspaper where the article first appeared, promised an investigation. On Tuesday, the company released its initial findings.

Tribune insists that the article, which originally ran December 10, 2002, in The Chicago Tribune, was part of the Sun-Sentinel’s searchable and accessible database for years. However, a specific set of incidents occurred September 7 that catapulted this old story into the spotlight.

Here’s a timeline, according to the Tribune. All times are in Eastern Standard Time.

1:00 a.m. – 1:36 a.m., Sunday, Sept. 7 – A link to the 2002 article appears in the paper’s online business section under the tab, “Popular Stories Business: Most Viewed.” Tribune offered no explanation why it appeared in this section. Some investors suspected sabotage, telling The Wall Street Journal that Web traffic was manipulated to push that article onto the popular stories list. WSJ also noted a less provocative explanation: travelers looking for hurricane news somehow clicked the story.

1:36 a.m., Sunday, Sept. 7 – A Googlebot crawled the article. Googlebots are what the search engine uses to catalogue information on the Web. (Just think of all those Googlebots crawling around your computer while you sleep—hello Hollywood screenwriters!) Tribune said Googlebots have crawled this story numerous times recently; it offered no explanation why. This crawl vaulted the story onto Google News with a date of September 6, 2008.

1:39 a.m., Sunday, Sept. 7 – Story receives its first referral on Google News.

That’s where the Tribune’s timeline stopped. Here’s what happened next: On Monday, September 8, a reporter for research firm Income Security Advisors found the article, dated September 6, after either a Google search or Google Alert.

“The reporter included a link to the article in a summary of bankruptcy items posted to the Income Securities’ page on Bloomberg, which sent out a news headline referring to the article,” explained The New York Times.

9:30 a.m., Monday, Sept. 8 – Opening bell of Nasdaq Stock Exchange. Shares of UAL Corp. begin trading at $12.17. They will climb to a high of $12.45.

10:55 (ish) a.m., Monday, Sept. 8 – Shares of UAL Corp. off slightly at $11.75. Bogus headline about bankruptcy goes across Bloomberg wire. Sell-off of UAL shares begins.

11:08 a.m., Monday, Sept. 8 – UAL stock falls to $3 a share. Trading is halted so United can respond. It denies bankruptcy rap.

12:30 p.m., Monday, Sept. 8 - Trading begins. UAL’s stock ultimately finishes at $10.92.

As the dust settled, fingers started pointing, accusations and denials let fly. United talked tough; Tribune denied everything; Bloomberg said (basically), “Not our fault”; Google said, “So sue us” (just kidding); and Income Security Advisors president Richard Lehmann offered this response, which appeared in The Chicago Sun-Times.

“It says something about our capital markets that people make a buy-sell decision based on a headline that flashes across Bloomberg.”

Interesting approach: attack the integrity of your industry.

The Tribune’s initial investigation concluded with this statement:

“The December 10, 2002, story contains information that would clearly lead a reader to the conclusion that it was related to events in 2002,” Tribune said. “In addition, the comments posted along with the story are dated 2002. It appears that no one who passed this story along actually bothered to read the story itself.”

“Actually bothered” is a nice touch.

As the Tribune suggests, the real culprit is the reporter who failed to read the story he or she rewrote for a widely read financial wire.

Sure, we’ve all made mistakes (oh man have I); this reporter probably feels blue about the thousands of people who lost their retirement funds because of the gaffe.

Meanwhile, the media insists that this is a deeper problem with technology and the way we read stories on the Web. Maybe, or it could simply be the fault of one lazy or careless or hung over or tired or just plain unlucky reporter. It would be a different conversation if the whole thing stemmed from incorrect source material, but that’s not the case—this time.

So look out! Googlebots are coming to get your information. It better be correct.

September 10, 2008

Coca-Cola’s PR deserves a raise

Anyone see Monday's Wall Street Journal? Looks like someone at Coca-Cola scored a huge PR victory.

In a page one story about the Fannie Mae and Freddie Mac takeovers, two Coke products get ringing endorsements from the story’s authors.

“The decision [to takeover Fannie and Freddie] was hashed out over weeks of meetings. They included … a marathon session over Labor Day weekend, fueled in part by Diet Coke and Coke Zero,” WSJ reported.

Did I mention this story was above the fold?

So even the most casual reader, interested in what America’s financial paper of record says about this historic takeover, will peruse the article and read that Coke products fueled important meetings that might save the mortgage industry.

I’m left to believe there wasn’t Pepsi or Dr. Pepper at these meetings; no tea touched the lips of these bankers; there wasn’t even coffee.

The article could have easily said “a marathon session … fueled by caffeine.” Nope. Coke gets the mention. Someone give that PR person a raise and then mobilize the ad firm.

Imagine the follow up TV ad: A group of bankers sitting around a conference table, tired, a little strung out, ties loosened, sweating. The colors are all muted gray tones.

Outside the building a Coke truck arrives. A driver leaps from the truck’s cab, lands firmly and wipes sweat from his brow. The camera follows him as he wheels cases of ice cold Diet Coke and Coke Zero to the conference room.

The driver busts into the conference room; the bankers perk up. By some moviemaking magic the bottles—glass bottles, that’s important—appear on the conference table and suddenly the colors brighten. The bankers are refreshed and ready to plow through.

Then, from a seat at the corner of the conference table, US Treasury Secretary Henry Paulson turns to the camera holding a Diet Coke near his face.

“When I’m reorganizing America’s entire mortgage industry I drink Diet Coke,” he says before taking a refreshing gulp and sighing with satisfaction. “And so should you.”

September 9, 2008

If only United Airlines had a blog

United Airlines suffered a blue Monday—if only the company had a blog. Let me explain.

By now you know United parent company UAL Corp.’s stock collapsed Monday, September 8, after a six-year-old article about its prior bankruptcy status somehow popped up on the Internet apparently with that day’s date.

The story quickly hit the wire and sparked a bogus rumor that United had again filed for bankruptcy. United Airlines operated under bankruptcy protection from 2002 to 2006.

In five minutes United’s stock had lost 76 percent—one billion dollars—of its value. Trading at the Nasdaq Stock Market was then suspended so United could comment. The company denied the rumor and after trading began again the stock regained most of its original price.

I say the article “somehow” appeared online, because no one wants to take responsibility. The stock’s nosedive occurred when the story hit Bloomberg news service, which reportedly got it from Income Securities Advisors, a firm that tracks struggling companies, which pulled the news from Tribune-owned The Sun-Sentinel newspaper in Ft. Lauderdale, Florida.

Everyone is pointing fingers at one another, assigning and denying blame.

If United had a blog, there is a good chance the company’s communicators could have thwarted the problem. As soon as United heard about the rumor communicators could have not only issued a statement, but blogged about it quickly.

Reporters from Income Securities Advisors or Bloomberg could have visited the blog before it sent an erroneous report across the wire. If reporters failed to do that, then United could at least post its response on a blog.

Oddly enough, this isn’t the first time social media has burned United in recent months. Last month, a Web site and blog named after United’s CEO Glenn Tilton (GlennTilton.com) launched; it wasn’t a fan site, however. Instead, the site is authored by United pilots calling for the chief executive’s resignation.

Ouch.

At the very least you’d think United would have learned to get in the social media game, and do it quickly. Reminds me of that old President Bush saying, “Fool me once, shame on—shame on you. Fool me—you can't get fooled again.”

September 5, 2008

Anonymous comments: Good, bad and worth it

Over the last two years, blog comments have emerged as an important topic among corporate communicators. The thought of them often deters executives from signing off on an employee blog, internal or external, for fear someone will trash the company or insult fellow employees (ahem, lawsuit).

One failsafe is the elimination of anonymous comments; forcing readers to sign-in and attach their names to comments. The reasoning is that under the “anonymous” guise someone will leave nasty, unconstructive comments. Identifying yourself, the argument goes, will prevent such comments—and perhaps prevent real juicy comments.

Right now on Ragan.com there anonymous comment debate is playing out, although no one is actually talking about it directly. Several articles Ragan has published on the communications aspect of both the Republican and Democratic National Conventions have drawn hundreds of comments.

Most comments are constructive, others not to so much. The majority of the commentators, constructive or not, identify themselves as “anonymous” or else with a first name, nickname or initials. And most of these comments are well-written, thoughtful, mini-articles—if sometimes off topic.

So do anonymous comments advance the conversation, or dampen it?

I think they do; in general people are more candid and therefore more willing to share a workplace story without fear of ramification. The level of discourse is heightened.

That said, there’s some pretty nasty commentary in between, but hey, that’s reality. Would Ragan prevent the angry and deconstructive comments if it made readers identify themselves? It might lessen them, but take a look at the comments to the previous PR Junkie post; among the harshest came from a reader who gave his first and last name.

Of course, the very thought of this kind of free-flowing conversation might scare the pants, or skirts, off your bosses. If that’s the case, check out a free giveaway on this topic—grant it you have to take a five question poll in order to download it—that Ragan and the Toronto-based company PollStream created.

The download is an overview of both the pros and cons of allowing anonymous comments; good stuff to include in a pitch for an employee blog.

The poll is about anonymous comments. So far, it’s drawn over 500 respondents—the most ever for a Ragan/PollStream poll. Find the poll on Ragan.com (it’s called POLL-arized), or on the homepage of MyRagan.

September 4, 2008

Obama responds on Bill O’Reilly—what?

In what will be considered either an impressive PR coupe or else embarrassing political blunder, Barack Obama will appear on The O’Reilly Factor to give a “pre-rebuttal” of John McCain’s speech to the Republican National Convention. It will air after the speech is given.

For those unfamiliar with the show, it is hosted by Bill O’Reilly, a conservative blow hard, who blows harder than nearly any other pundit on TV (although Keith Olbermann is getting close). The show is really one giant circus of idiocy brought to you by the good people at FOX.

Obama had previously taped the interview (his first) with host Bill O’Reilly.

Interestingly enough, reports surfaced this week that Obama had met with FOX’s owner Rupert Murdoch to discuss the network’s unbalanced coverage of the candidate. Perhaps the result of that meeting is this interview.

On paper this interview looks like a terrific PR move: respond to what will no doubt be strong attacks by your opponent on the very show that’s home to many of those attacks. Obama avoids “preaching to the choir” by skipping his home court, which is certainly the left-leaning MSNBC, for the much more conservative O’Reilly Factor. Not to mention The O’Reilly Factor is among the most popular cable news programs.

Again, good move on paper, but what, exactly, is the Obama campaign smoking? (Because, in this case, I don’t want any.) Unless his communicators have final cut privileges, which I’m certain they do not, how can they be assured the interview won’t negatively portray the candidate at such a crucial moment?

There’s much talk of the “bounce” in polls that convention speeches create. It looks like Obama’s speech last week has given him a slightly larger edge over McCain (although vice presidential candidate Sarah Palin’s speech might have something to say about that). Obama might smother McCain’s bounce by appearing on O’Reilly—or intensify it.

Either way, O’Reilly will draw viewers he’s certainly never had in the past—even me, if the Obama people share whatever they’re on.

September 3, 2008

Bush’s speech was effective and harmless

President Bush delivered an effective, yet ultimately unremarkable speech at Tuesday’s Republican National Convention—and that was probably how McCain wanted it.

The Obama campaign is firing on all pistons, insisting that a John McCain presidency will be nothing more than a third Bush term. To the Obama people this seems a safe bet since the president has hovered at near-record low approval ratings.

So the question Tuesday night was how the Republicans would present Bush to the convention and, indeed, to the people watching from home. The answer was a speech that praises McCain and recognizes his reluctance to badger the White House on certain issues.

President Bush, speaking via satellite from the White House (he was there handling the Hurricane Gustav response), gave a roughly eight minute speech where he insisted McCain was ready to lead the country.

However, he only once used the word “experience,” which was a steady drumbeat of the McCain campaign until the relatively inexperienced Sarah Palin joined the ticket.

“When the debates have ended, and all the ads have run, and it is time to vote, Americans will look closely at the judgment, the experience, and the policies of the candidates—and they will cast their ballots for the McCain-Palin ticket,” Bush said late in the speech.

The president also highlighted McCain’s maverick streak, a point with tinges of irony considering Bush hammered McCain for that very trait back in 2000.

“John is an independent man, who thinks for himself. He’s not afraid to tell you when he disagrees—believe me, I know,” the president said with a grin.

Bush also illustrated that McCain, aside from other senators (even some in the convention hall that night) supported “the surge” in Iraq, a move that’s reduced violence in Baghdad. In doing so, Bush highlighted the differences between McCain and Obama on the war in Iraq.

It’s no surprise that Bush was at his best when talking tough, explaining McCain’s tough stance on terrorism and his willingness to continue an offensive foreign policy. In the same vein, the president’s best turn of phrase came when talking up McCain’s POW experiences in Vietnam.

“If the Hanoi Hilton could not break McCain’s resolve to do what is best for his country, you can be sure the angry left never will,” he said.

The speech also had a moment of humor when Bush said, referencing his wife who preceded and followed him, that convention delegates had “traded up” with Laura Bush at the podium and not him.

Seems the McCain campaign traded up as well; the president’s relatively short speech helped shore up party loyalists without giving the Obama campaign fodder for attack ads.

September 2, 2008

Mayor, businesses communicate as Hurricane Gustav looms

Talk about effective communications.

As Hurricane Gustav hovered at category 4 strength preparing to hit America’s Gulf Coast early this week, New Orleans Mayor Ray Nagin told residents: “You need to be scared; you need to get your butts out of New Orleans now.”

He also called Gustav “the mother of all storms.”

After receiving flack in 2005 for waiting too long to issue a mandatory evacuation of New Orleans as Hurricane Katrina approached, the mayor is obviously being as direct as possible.

Seems it worked. Media outlets reported that most of the city's residents evacuated.

Meanwhile, Corporate Social Responsibility News said local businesses in New Orleans are helping the city prepare for Gustav. Also, this weekend, Forbes magazine reported on Cellular South, a mobile phone carrier, that’s readying its employees for a possible crisis.

While the story focuses heavily on Cellular South’s steps to protect phone service, it touches upon the importance of internal crisis communications.

“The wireless carrier's 1,000-member workforce along with the company's network resources are now on ‘high alert,’” Forbes reported. “Cellular South has also activated its Emergency Response Plan, which guides the deployment of company resources and personnel during a crisis.”


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