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Paulson is a lousy communicator

Treasury Secretary Henry Paulson's poor communication skills could drive this country into the Great Depression II, claims Jim Cramer, host of CNBC show Mad Money.

Cramer drives me nuts. Sure he seems intelligent and knowledgeable, but then he starts using silly sound effects on his show. Kind of like if Jerry Seinfeld resorted to lame props.

However, yesterday someone emailed me a video of Cramer explaining why the US needs to pass this $700 billion rescue plan for Wall Street and, perhaps more importantly, why Paulsen's poor communication skills might sink it.

I can't comment on the plan itself, or Cramer's opinion of it, but for a finance guy he sure makes some excellent points about messaging.

For instance, Paulson and President Bush keeping referring to "credit markets freezing up." Cramer phrases it this way: a credit freeze means you can't get a loan for your kid to go to college.

It's a great example of show, don't tell. "Credit freeze" might mean little to the average American; you can't get a loan for college or a credit card to buy stuff means a whole lot more.

Doesn't this happen all the time in the communicator's world? How often do you want to say to your CEO, "With all due respect, your communication skills are hurting this company"?

(CNBC's Web site didn't offer an embed code for the video, so you can't watch it here. Instead click on the screen shot below, which will take you to the video on the CNBC Web site.)




Comments (3)

Came across this bit live whilst channel surfing. The wifey had just walked in asking, "So what exactly does all this mean?" We watched together and after BooyahJimbo's clear explanation, she quietly left the room.

Here's an example of an average American who knows (egad) what "a credit card" is, but needed help with the "credit freeze" part.

Michael Sebastian:

Good question. I think it all boils down to the power of specific examples.

It isn't that the average American doesn't understand, on some level, the concept of a "credit freeze." I believe they do. Instead, it's the exact consequences of the credit freeze that most people, including myself, fail to grasp.

Imagine if you were writing an article or press release about credit freeze. To say it is one thing; to paint a picture of its consequences is a whole other, far more effective, way to tell a story.

Take these two examples:

1. Without the $700 billion there will be a credit freeze.

2. Without the $700 billion there will be a credit freeze. That means no loans for houses or cars; no students loans to send your children to college; no credit cards to help buy groceries; no small business loan to keep your company afloat during these tough times.

(Disclaimer: I don't know if what I just wrote is exactly true. Nor is it an endorsement of any plan.)

Anonymous:

>> "Credit freeze" might mean little to the average American

If the average American knows what a "credit card" is, why wouldn't they understand "credit freeze" is?

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