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Can PR improve AIG’s image, or is it too late?

Imagine representing a company or person so reprehensible by the public that some days it feels like you’re standing between your client and an angry crowd bent on tar and feathering the person.

I imagine that’s what it’s like to work communications for AIG, which on Sunday said it will pay $165 million in bonuses to executives even though the government has poured $175 billion into the ailing firm to ensure it remains solvent.

And here is the company’s two-fold defense of the bonuses:

1. Blame the lawyers. In a letter to Treasury Secretary Timothy Geithner Saturday (read the letter), AIG Chairman Edward Liddy said outside lawyers told the company that if it didn’t make the payments, which were agreed upon last year, it could face lawsuit.

2. Cite retention and recruitment. Liddy also noted that the bonuses help AIG retain talent. If you don’t pay top executives what they’re worth they leave the company. Then again, part of the $165 million is going to executives in AIG’s financial unit, which is largely responsible for those credit default swaps—you know, the nasty things that helped spark the economic meltdown.

Where does the company go from here in terms of public relations? The letter to Geithner indicates that AIG's top 25 executives have agreed to annual salary in 2009 of $1. That could be a start, although probably one that will fall on deaf ears.

So is there any way AIG’s can improve its reputation? Only if the public gets to tar and feather one of the executives—and we're not recommending that.

Comments (14)

Tess:

It's as simple as understanding how to handle your car if you start skidding right. You're not supposed to overcorrect left; you'll completely flip.

I say they give it all back to the tax payers. $165 million/roughly 138 million US taxpayers = $1.20 each. That's a drip coffee at Starbucks.

Anonymous II:

Senator Dodd is getting pass here and allowing the AIG execs to take the heat. The quick answer, though is, "No," PR can't make this positive for AIG, and it does not appear the company deserves good PR. But in the interest of really knowing more about how all of this came to be, you cannot ignore Senator Dodd's role.


Here are the facts: Just last month when the $787 billion stimulus plan was passed (Remember the President did not want to give anyone time to read it?), Senator Dodd decided to add an executive-compensation restriction to the bill. His change provided an “exception for contractually obligated bonuses agreed on before Feb. 11, 2009.” In other words, he purposely exempted these bonuses that he clearly knew about at the time. His amendment was included in the final bill that was passed and never read.

By the way, Senator Dodd was AIG’s largest single recipient of campaign donations during the 2008 election season. He received $103,100 from AIG. Should he return that money? To verify this, check out opensecrets.org.


Drew:

There is no way to spin this into a positive story. An open presentation of the issue and resonable availability to the media is the best course for AIG's PR staff. It may not be pretty but at least you'll get credit for not attempting to hide the ball.

Daniel Danzig:

The answer to the headline is, "No." PR does not change reputations. Behavior and performance does, supported by strategic, ethical PR and communication.

Loom:

There's no PR possible if the client has a deaf ear to the public moood. The defense of "this is the way compensation has always been done in this industry" sounds pretty lame against "times have changed, and your business model should, too."

After all, auto workers have contracts, too. But the UAW has shown a lot more flexibility with their contracts than the financial sector.

MaryanneJ:

In PR, we know that every action has to be looked at from the point of view of every type of stakeholder. AIG has failed to realize that every taxpayer in the US is now a stakeholder.

And what many of them are no doubt wondering is why most of this "talent" weren't escorted out of the building by security with their personal belongings in a cardboard box.

Sue Johnston:

Nobody in the normal world understands the complex relationship between AIG and the survival of the US banking system that earned them the bailout. I sure don't. But normal people sure understand what a bonus is - and the circumstances under which paying them is insane. And that's why everyone's so angry. I'd be very surprised if PR could make any difference at all. I used to live in a community where AIG was a big player/employer and they were hard to like, even then.

TJ:

To Ron's point,consider this. The whole bankruptcy process was designed to sort out all of these issues, calmly and through a process. It's called Chapter 11. If AIG had filed for Chapter 11 protection, the bonuses would have had to be approved by a bankruptcy court judge. If the bonuses were paid prior to Chapter 11, at some point, the debtor would sue each recipient of the bonuses for a refund challenging whether those bonuses were given "in the normal course of business." And best yet, bankruptcy would have wiped the slate clean and given AIG a chance to regain its footing without one cent of taxpayer money. Yes, the company would have suffered some serious shrinkage, but isn't that what's happening now, even with the 100-plus billion in taxpayer money given to AIG? And keep in mind, the politicians insisted just a few months ago that the bailout funds had to be given with "no strings attached" to allow the bailout recipients the flexibility they needed to recover. To me "no strings" means that as poor a PR problem as this creates, AIG had every right to run their business as they saw fit, not as how a bunch of politicians and federal wonks see fit.

I'm torn here. I hated the bailout and would have preferred bankruptcy. I have no sympathy for the top execs at AIG and feel the PR is terrible. Yet, the situation we have now was created by none other than Henry Paulsen & Co., with the full endorsement of the former president and at the time both the Republican and Democrat candidates and their parties. Washington should be defending its ability to turn a pile of dog #$#@Q into a mountain of dog $^%%^$#.

And these are the people who want to take over the auto industry, and then healthcare?

jax:

AIG = Allowing Irreversible Greed.
AIG = All in Greed.
AIG = Arn't I Greedy.
AIG = A$#holes, in general.

This is sick. Why in the world are we helping these companies that keep sending millions to people who do not know how to run a company? They cry yet get paid millions on the "average joes" taxes. Furthermore, I fear this is just the tip of the iceberg. Look what Enterprise rent-a-car did to get bailout funds:

http://www.butasforme.com/2009/02/25/alert-enterprise-rent-a-car-may-have-fired-employees-as-fake-evidence-when-lobbing-for-bailout-money/

Not to make excuses for these people, but the bailouts are making crooks out of everyone that touches the money.

Ron:

The bonus payout excesses at AIG are just the tip of the iceberg of what is happening with the other Wall Street bailouts including Bank of America. Working productive Americans are bailing out the same crooks that destroyed our economy along with 45% of the wealth in the world and now the American taxpayers and our children will be forced to live a far lower standard of living with reduced prosperity and opportunities due to this but only we pay the price.

Washington has bailed out the banks, Wall Street & their Washington special interests and much of the cost is added to the national debt to by paid by this and future generations while real estate and investments continue to fall. Find out what a growing repudiate the debt movement could mean for treasuries, the dollar, gold and the stock market and how this is a better alternative than Washington’s plans to monetize the debt in future years and tax and destroy our remaining wealth by depreciating the dollar.

The Campaign to Cancel the Washington National Debt By 12/21/2012 Constitutional Amendment is starting now in the U.S. See: http://www.facebook.com/group.php?gid=67594690498&ref=ts

Does anyone remember Arthur Anderson? AIG is following the same path. It hasn't been indicted yet, but that's about the only thing that hasn't happened to AIG's reputation.

The only thing that might improve things is if an AIG division split off and became its own renamed entity, such as Accenture.

Anonymous:

The only damage control for that would help AIG's image with regard to these bonuses would be for those individuals slated to receive the bonuses to turn them down, which isn't likely.

Anonymous:

"If you don’t pay top executives what they’re worth they leave the company."

Would they leave?

Given the growing number of layoffs in the industry, the market for out-of-work financial executives is not very good. Slim pickings for overpaid executives who think they can do better.

What's more, if AIG is a half-way decently run organization, they should have groomed a bumper crop of talented rising stars, many of whom would be capable of moving up and filling the slots vacated by those who choose to leave. Given the performance of their executives, that sounds like the way to go.

Bottom line: Even the best PR may not be enough if AIG doesn't have some strong factual points to make about its practices and performance.

PR at AIG? This is not a job for the faint-hearted.

John Q. Public:

Liddy's letter to the treasury contradicts itself. If on one hand he claims bonuses retain talent then does that mean the 25 executives receiving only $1 salaries in 2009 aren't worth a dang?

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