Here comes a doozy by way of The Consumerist blog.
A woman rushed to the San Francisco airport to catch a United flight to Portland, Oregon, to see her dying mother—except she didn’t make it. No friendly skies for her. The United ticking agent refused to help. Why? It was time for her break.
“Passengers waiting in line were more than willing to let [the woman] skip to the front of the line, but her sad situation apparently wasn't enough to earn the agent’s sympathies,” The Consumerist writes.
But here’s the best part.
When she finally reached the gate, and her flight was taking off without her, the gate agent defended his colleague’s decision to take a break.
The gate agent said, “Management really makes us work some unreasonable schedules.”
How's that for some sympathy?
The woman’s boyfriend, who drove her to the airport, e-mailed United CEO Glenn Tilton and cc’d The Consumerist blog. He explains the whole story in the e-mail.
We’ll see if Tilton replies.
Until then, so much for these lovely United commercials …