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Engagement? No, thanks; I already am

I am engaged.

I have been for about nine months and when I read an article like this one (“Tap into the ‘Power of Pull’ to get your brand out there”) from Steve Rubel, which promises, “Three tips for tweaking your marketing messages so people will choose to engage with you,” I think: “I don’t want anyone else to engage with me. I’m already engaged.”

I’m kidding, of course. I’m always accepting offers.

Kidding, again.

Engagement is a word that to most of the world refers to the time between when boy and girl promise to marry each other and when they actually say “I do.”

To corporate communicators, it means something else; it means … well … I’m not exactly sure.

The Conference Board defines it as “a heightened emotional connection that an employee feels for his or her organization, that influences him or her to exert greater discretionary effort to his or her work.”

So, it’s cocaine for your employees—in a good way.

The Wikipedia entry for “employee engagement” says this:

Engagement at work was conceptualized by Kahn, (1990) as the ‘harnessing of organizational members’ selves to their work roles. In engagement, people employ and express themselves physically, cognitively, and emotionally during role performances. The second related construct to engagement in organizational behavior is the notion of flow advanced by Csikszentmihalyi (1975, 1990). [Mihaly] Csikzentmihalyi (1975) defines flow as the ‘holistic sensation’ that, people feel when they act with total involvement. Flow is the state in which there is little distinction between the self and environment. When individuals are in Flow State little conscious control is necessary for their actions Employee Engagement as the extent to which workforce commitment, both emotional and intellectual, exists relative to accomplishing the work, mission, and vision of the organization. I see engagement as a heightened level of ownership where each employee wants to do whatever they can for the benefit of their internal and external customers, and for the success of the organization as a whole.

I don’t even know where to begin, so I will start at the beginning.

Since they don’t identify Kahn, I’ll assume they mean James, and that it’s spelled wrong. (I loved him in Mickey Blue Eyes.) It seems he wants companies to harness employees to their chairs, like Mike Meyers’ Phillip “the hyper hypo” character on Saturday Night Live.

Count me out, Jimmy Caan.

The second definition sounds like another drug reference. “Acting with total involvement … little distinction between the self and environment”—I think Csikszenktmikhalyi was a Dead Head.

However, this description—“I see engagement as a heightened level of ownership where each employee wants to do whatever they can for the benefit of their internal and external customers, and for the success of the organization as a whole”—begins to make sense.

As a man engaged to be married, I feel a heightened level of ownership in my relationship with my fiancé. Not in the, “I own you, woman,” kind of way, but in the, “We’re really doing this. I'm excited!” kind of way.

On that note, I will do whatever I can for the benefit of my fiancé and the success of our relationship as a whole.

So, it seems engagement in the traditional sense and the corporate sense are similar. Someone who is “engaged” in the corporate sense is much like a man or woman engaged to be married, which means they are committed—to a point. But they aren't committed to the fullest extent, which is marriage.

And that brings me to “employee marriagement,” a new term (I think), which means someone who is fully committed to the company in a lifelong “for better, for worse; for richer, for poorer” kind of way.

How many of your employees are married to your company? Is it time you launched an employee marriagement program?

Comments (10)

Very Funny Article,
I liked the Definition of the Engagement defined in the article. Thanks for such great post.

Amy:

So I'm wondering, now that we employees are "engaged," do we also get a registry?

I don't even have a ring from my company, so is it really an engagement? My mother always never to take anything less than 1 carat...

The Kahn you refer to is William A. Kahn, Ph.D. (Boston University School of Management)who also explained that engagement happens when employees feel their work is meaningful, the environment is safe and they are emotionally, physically and cognitively available to put on their best performance.

As he stressed, engagement happens when people identify strongly with their jobs. They do their best, not because of the financial rewards, but because the job is who they are.

My take, though not so funny, is at
http://barbsawyers.wordpress.com/2009/06/11/talk-your-way-to-employee-engagement/

Carrie:

As Cheryl commented, "it takes two to tango." How many employees truly believe that their "company wants to do whatever it can for the benefit of their internal ... customers (e.g., employees), and for the success of the organization as a whole" (Kahn/Caan)?

To use Michael’s analogy (congratulations, BTW, and best wishes to your fiancée), how "engaged" would you be if, instead of "death do us part," your marriage vows included the phrase "love and cherish, AS LONG AS YOU PULL YOUR WEIGHT 110% OF THE TIME, regardless of how circumstances or idiotic decisions by others impede your ability to do so"? Isn't that what many employers truly mean in their quest for “employee engagement”?

I'm for a new term: "transactional engagement," in which employers acknowledge that employees are valued as long as they’re directly contributing to the bottom line, but the minute there's any doubt, those employees will be "separated" or "parted" (because employers don't like to use unpleasant words like "terminated" or "laid off"). And employees pledge to respond with an equal level of commitment.

beth cooper:

What a terrific take on an overused, corporate-speak phrase! Love your sense of humor ... and congrats on your engagement!

Cheryl:

“Employee marriagement... which means someone who is fully committed to the company in a lifelong 'for better, for worse; for richer, for poorer' kind of way." Name one company that plans on sticking by me for worse and for poorer... I think the corporate version of divorce (layoff) is much more frequent.

Mary Gibson:

A key part of being engaged is that two people become engaged to each other -- it takes two to tango! Employee engagement has to work the same way. Employees who feel their organization is working on their behalf, who feel they are one half of an equal (more or less) relationship are going to be the ones who make the strongest commitments.

Great post, thanks!

Michael:

I love your humor and playful approach to engagement. If we can't laugh we will never last. Thanks for a great start to Thursday.

David

James A.:

First off, congratulations.

Secondly, I think you left out an important part of the employee marriagement program. The employee pre-nuptial agreement. As Kanye West once sang, "We want pre-nup, yeah, we want pre-nup." :)

Anonymous:

The English language works just fine if you give it a chance. You don't need to "engage" employees if you are good at communicating with them. Though it is entirely proper to establish a strong connection with them. Even build a relationship that helps them identify more strongly with the organization. The worst thing about the management consultant culture that it seeks to create its value proposition by coming up with new words and then charging clients gazillions (old word) trying to give such jargon meaning.

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