This is a guest post from Jessica Levco, a Ragan.com staff writer and the editor of HealthCare Marketing & Communications News.
Nobody likes a whiner.
That's what my Mom always said, at least.
But there's something I need to complain about. Since Oct. 23, I've had to change my password each time I log into Twitter.
Ugh! Why is my life soooooo unfair?! (That one's for you, Mom.)
After a thorough investigation (calling our IT department), I was told that I had a "known issue" that was listed on the Twitter support page. There were more than 19 pages of complaints from Twitter users with a similar issue.
For two weeks, I sent tweets to the message board and also directed a tweet to @Support to see if anybody heard me. After all, wasn't Twitter the company that invented the idea of companies "listening" to users?
@Support never got back to me directly.
But before I release my tirade, I'd like to say at least it acknowledged that it isn't getting back to anybody--no matter how many different ways I complained.
Here's a sampling:
First, I thought I'd stick to the facts.
Please fix: My password needs to be reset each time I log in. (Jan 6)
Maybe my complaints didn't have a "voice." I tried to be friendly.
Hi @Support! My password issue is still unresolved. Please fix! (Jan. 11)
@Support didn't respond to my exclamations. I quickly fell into a spiral of depression.
Woe is me. Dear @Support, I have to change my password each time I log in. (Jan. 17)
The least @Support could do is DM me and tell me that it's over.
Hello, @Support? Are you there? It's me, Jessica. Did you get my last message about my password? (Jan. 21)
I gave @Support the weekend to respond. But I kept checking my messages.
@Support Can we at least talk about my password issue? I think we can still work this out. DM, please. (Jan. 24)
Nothing. Well, now seemed like the perfect time to result to scare tactics.
@Support, do you really want to ignore a social media reporter? My password has to be changed each time I log in. Argh! (Jan.25)
Later on that day, I checked back to @Support. Here's what it said:
The ability to check existing help requests online at support.twitter.com is temporarily down for maintenance. It'll be back up soon! (Jan. 21)
Well, maybe this means I can stop complaining for a little while. But for now, I'm taking suggestions for password combinations. Let me know.