tag:blog.ragan.com,2008:/stevesblog//2 2008-06-12T14:13:39Z A blog on corporate communications, straight from the twisted and sometimes relevant mind of Steve Crescenzo … Movable Type 3.33 tag:blog.ragan.com,2008:/stevesblog//2.1079 2008-06-12T14:10:20Z 2008-06-12T14:13:39Z

I’m not sure, but I may have just pissed all over the next great employee communication idea. Listen to the story, and then you tell me if I’ve uncovered the next hot trend in employee communications . . . ....

Steve Crescenzo really scary thought. Because anything he has to say, I don’t want to hear. I kept waiting to hear things like: “Touch me again and I swear I’ll piss the bed for a week straight.” (Remember, I had been on the road for a long, long time). “Remember that girl in college, from the townie bar, when you were on mushrooms? What the hell were you thinking about, asshat? Don’t you ever give any consideration to what I have to go through when you make decisions like that?” “Will you please stop telling anyone who will listen that I’m the size of a longshoreman’s forearm? It’s embarrassing . . . to say nothing of being a bald-faced lie.” But the voices weren’t saying anything like that. In fact, the voice was talking about a television show. And when I shook the acid flashback out of my head and looked down into the urinal, I saw the real source of the voice. There, in the urinal, instead of one of those deodorant cakes they sometimes stick in there, was a little round recorder thingy that, when hit with water (or, in this case, urine), started playing its message. The message itself was an advertisement for some asshole macho TV show on some asshole macho TV station called “Spike TV,” which I can only assume is a TV station for asshole macho guys. At first, I was pissed . . . no pun intended. Then, I started thinking. Could this be the next great employee communication tool? I’ve long advocated posting news articles in bathrooms stalls and above urinals, where you have a captive audience. Isn’t this the next logical step? As our intranets and Web sites go more multi-media, shouldn’t our urinals follow suit? Call it Urinals 2.0! Can you imagine if, whenever your average employee unzips and gets down to business, he hears the CEO talking to him directly? Saying things like: “As you liquidize your assets, I’d just like to remind you that here at Horizon Enterprises, YOU are OUR greatest asset. Now take care of business, and remember as you go about your work today to always pay heed to the 47 Guiding Principles of Horizon, as well as our Mission Statement, our Vision Statement, our Code of Ethics, and our Safety First Guidelines, all of which are posted on the wall in front of you. Remember, Horizon’s future is in your hands! Well . . . it’s not in your hands right now . . . uh, at this very moment . . . but, you know what I mean. Have a great day, and remember: All employees are required to wash their hands!” Some would say most CEO communication belongs in the toilet anyway . . . why not put it there directly? ]]> tag:blog.ragan.com,2008:/stevesblog//2.1066 2008-06-04T15:07:12Z 2008-06-04T15:08:20Z

Well . . . hello again! Remember me? The guy who used to blog in this space? It’s been almost two months since I last blogged. Almost two months to the day, in fact. Tomorrow would have been two months...

Steve Crescenzo Well . . . hello again! Remember me? The guy who used to blog in this space? It’s been almost two months since I last blogged. Almost two months to the day, in fact. Tomorrow would have been two months exactly, and since one of the things I teach in my seminars is that you have to blog on a regular basis, I feel I would lose some credibility if I let two months go without blogging. One month and 29 days and about six hours? That’s okay? But two months? That’s bullshit. Why no blogs? Well, my last one was on April 5th. It’s now June 4th, and I’ve been in London for two days. Since April 5th, I’ve also been in: Atlanta, New Orleans, Seattle, Albuquerque, Toronto, New York, Minneapolis, Charlotte, and now London. Add to that three events where I didn’t have to travel, but still had to stay in hotels in Chicago and work very hard: The three-day Ragan Fellowship meeting, the three-day Corporate Communicator’s Conferenc, and my two-day Advanced Internal Communication seminar with Jim Ylisela. Mind you, I’m not complaining. I made good money, had a lot of laughs and some unbelievable meals, met some terrific communicators . . . and gained ten pounds. I’ve got about a dozen great stories that I’ll start sharing out here this week. Some of them even have to do with communication! But I feel like I was on one long road trip . . . and it didn’t start very well. Let me tell you about it. Whenever I leave for any trip, even if it’s just for a couple of days, I try to leave from my son’s house in Naperville, if at all possible. I like to see him the day I leave, and the day I get back. So I always leave from his house in the suburbs, which is 45 minutes from me . . . even if that means just seeing him for an hour before school in the morning. Well, this Bataan Death March I’ve been on started with a trip to Atlanta, on a Wednesday, which is a school day. So I drove out to Naperville at 5:30 a.m., so I could take Zach to school. Which I did. But that was at 7:30, and my flight wasn’t until 1, so I had some time to kill. So . . . knowing I would be eating and drinking like a pig for two months, I thought I’d work out. So I headed over to the Naperville Bally’s, worked out, then realized that I had to shower, and I didn’t have a towel. I didn’t have anything with me to dry myself . . . not even an extra shirt. But getting on the plane without showering wasn’t an option . . .so I showered and then stood in the open stall, naked, my hairless body glistening like a baby seal, trying to figure out what to do. First, I tried to sort of rub the water off with my hands. But there were four other dudes in the shower, and I don’t think they were comfortable with a large hairless bald man standing in their midst, slapping at himself like he was on a bad acid trip. Finally, I did the only thing I could do. I went to the hot-air hand dryer, turned it on, and crouched underneath it, like a midget taking a hot-air shower. And I started rubbing myself to facilitate the drying process. And then I made a horrible mistake. I looked up . . . and there was a mirror right there. And I got to see myself, like a 220-pound naked mole rat, all pink and hairless and fat, pathetically crouched under a hot-air dryer rubbing myself, while seven or eight muscle-type guys tried hard not to look at me. I finally gave it up, dried my feet with my dirty workout shirt, put on my clothes, which immediately stuck to my wet skin, and went to the airport for a very unpleasant flight. That’s how the two-months started. And boy do I have some stories to share with you. I’ve got a cab ride story from New Orleans, a culinary experience in Seattle, some great communications work done with a big government agency, a terrific experience doing executive interviews for a client . . . lots have happened since April 5th. So look to this space often in the next month . . . if you’re still bothering to come here at all. tag:blog.ragan.com,2008:/stevesblog//2.990 2008-04-05T17:54:38Z 2008-04-05T18:01:15Z

I’m having a great time right now, doing a brand-new seminar with Jim Ylisela. It’s “Advanced Employee Communiations,” and it has a little bit of everything. Basically, we walk folks through a four-step system for improving your internal communications. 1....

Steve Crescenzo 1. Research (the boring, but necessary part: focus groups, surveys, executive interviews, vehicle assessment). 2. Planning (the even more boring, but even more necessary part, where we build a communication plan from the ground up.) 3. Execution (the fun part, where we talk about vehicles and social media and intranets and all the stuff I love). 4. Measurement (back to the boring but necessary stuff: making sure that what you are doing is working). I thought the execution/vehicles/social media part of the seminar would be the most popular, but I'm shocked at how starving people are for the research/planning/measurement information. We’ve had great crowds in D.C., San Francisco, and Atlanta so far, and we’re still going to Seattle, Toronto, New York, and Chicago. There's still room in some of those cities, so sign up! And, as usual with my seminars, I'm learning as much as I am teaching. For example, last week in San Francisco, I met a couple of people from Intel. Now, Intel has always been ahead of the game, when it comes to technology and online publications and social media. And they still are. In fact, they have a policy where any employee can blog . . . and many of them are. They use them to share information, swap ideas, get the word out about something . . . all sorts of reasons. But when I was chatting with the Intel communicators, they told me something I had never heard of before. “Our executives—some of them, anyway—are starting to ‘pop in’ to employee blogs, and join the discussion,” one of them told me. “You know how you used to have Management By Walking Around? This is Management By Blogging Around.” MBBA!! What a concept. If you believe executives, they have no time anymore to walk the corporate halls and chat with people . . . even though that’s a very effective management technique (and one that used to be very popular in the 80s). But they do have 15 minutes a day to stop into some blogs, leave a comment, add to the discussion, read the comments, and see what people are saying. Management By Blogging Around. What a wonderful concept. Now, maybe this isn't all that new. Maybe Shel Holtz will come out here and tell me that MBBA has been around for years. But it's the first I heard of it. Of course, it will only work if employees are allowed to blog in the first place . . . so it probably won’t catch on anytime soon. ]]> tag:blog.ragan.com,2008:/stevesblog//2.986 2008-04-04T18:21:12Z 2008-04-04T18:39:12Z

In case you missed it, there’s a big debate going on right now on myragan.com, and ragan.com. It’s such an important debate that the Ragan editorial staff—and CEO Mark Ragan—even videotaped a discussion on the topic, and put it on...

Steve Crescenzo ragan.com. It’s such an important debate that the Ragan editorial staff—and CEO Mark Ragan—even videotaped a discussion on the topic, and put it on the site. What’s the debate about? Not politics; not whether employee engagement is a buzzword exploited by consultants or a legitimate thing that communicators should worry about; and not whether social media can ever work inside organizations No . . . this debate is about cussing. Using naughty words. Specifically, it’s about whether writers at ragan.com should be able to use swear words in their stories. Now . . . regular readers of this blog probably think that I caused the debate, by swearing profusely in a ragan.com article. But no! It wasn’t me. While I may swear like a sailor out here on occasion, I rarely swear in the “journalism” pieces I do for Ragan. I may say the occasional hell or damn . . . but that’s about it. No, a different editor caused the debate, because he used the word asshole in a story. And not only in the story, but in the headline! Well, a furious tempest sprung up in a teapot on myragan.com, and now they’ve done follow-up stories, a video, and my pal David Murray even wrote an article about it, which is also on the site. All of which prompted Mark Ragan to slap down a moratorium. When he saw that most of the people commenting on the issue were against swearing, he set a policy: No more swear words on Ragan.com. Which if fine. I actually don’t give a shit one way or the other . . . but I do have a problem with the “reasons” that many people give for objecting to using swear words. Whenever this debate springs up, people usually offer one of three reasons for being against it: Reason #1: Words like Goddamnit offend their religious sensibilities. Well, I don’t give a good God damn about that. As an agnostic who believes that organized religion is responsible for most of the evil in this world, I really don’t care about your religious sensibilities. When your religion (pick one, anyone: Islam, Catholic, Christian) stop starting wars and slaughtering people in the name of your God, looking the other way while men rape boys (specific to Catholics), stoning women for not wearing the right clothes (specific to Islam), discriminating against women (Catholics) and gays (all of them), and promoting poverty and AIDS in third world countries with their stance against birth control and condoms (Catholics again) come talk to me about how my “dirty” words offend you. Reason #2: Swearing is the product of a small mind. Well hell, I like my mind. If swearing means its small, then I’ll take a small mind any day of the week. You and your big mind can go fuck yourself. Reason #3: Swearing reveals a lack of creativity. It’s the sign of a poor writer. If you have to swear, the theory goes, it’s because you’re not a good enough writer to figure out a better way of saying what you want to say (this one came up again and again in the Ragan forum). Well . . . bullshit. I’ll tell you what: Let’s pick a topic, any topic, and we’ll both write essays on it. I’ll use swear words if it’s appropriate or to make a certain point (which is the only reason to swear when you write . . . but it’s a damned good reason); you can write lily-white prose with nothing stronger than “gosh” in it. And let’s see who writes the better essay. Maybe your essay will be better. Maybe mine will be. But if yours is better or more creative, it won’t be because mine had swear words in it and yours didn’t. The policy—which again, I support, for ragan.com—has already bitten me on the ass. They re-ran one of my old blog posts last week. In it, I talk about a job title that I read about in an employee publication. The title was “Concerns Coordinator.” The job entails listening to employee complaints day after day. The woman featured in the article looked like she was about to snap, and go postal. I said that this job would eventually drive this woman insane, and I wrote the follow-up story I expected to see in the publication in about two months: Concerns Coordinator kills four, wounds seven 'In a dramatic turn of events, former Concerns Coordinator Cindy Kasak reportedly stormed into the cafeteria on Friday with what police say was a 12-gauge shotgun, and opened fire, killing four of her fellow employees before turning the gun on herself. According to eyewitnesses, Kasak reportedly kept shouting, 'What are your concerns now, you whiny little bitches!?!?!? What are your concerns now!?!?!' Under the new policy, “whiny little bitches” was changed to “whiny little idiots.” But that’s not the same thing, is it? They’re NOT idiots. They’re whiny little bitches. And that's what Cindy would have called them, in her mindless rage. Idiots doesn’t work as well. I chose that word carefully, and I chose it for a reason. Changing it took some of the air out of the piece. I’m not sure how this will play out in the future . . . but it all makes me very nervous. ]]> tag:blog.ragan.com,2008:/stevesblog//2.978 2008-03-28T20:23:02Z 2008-03-28T20:30:02Z

Okay . . . first of all, THANK YOU to everyone who submitted a haiku. I enjoyed reading them . . . in fact, it's the most I've ever enjoyed doing this blog, and I've enjoyed lots of things out...

Steve Crescenzo Okay . . . first of all, THANK YOU to everyone who submitted a haiku. I enjoyed reading them . . . in fact, it's the most I've ever enjoyed doing this blog, and I've enjoyed lots of things out there over the years. Now, for the winner. It was done fairly, and with no bias. Again, it was not judged on quality, because that would be too hard. I picked one person at random, with multiple people having more of a chance. AND THE WINNER IS . . . . . Chuck "The Goose" Gose. Which is approriate, I guess, since he was one of the first ones to submit, and submit several excellent specimens. So, Congratulations, Chuck!!! For those of you who don't know Chuck, he is from Indiana. So this is a real treat for him to come to the big city . . . Chuck, we have restaurants here, and theater, and all sorts of neat things. But if you start missing the run-down areas of Indiana, you can always go to the South Side, which is Indiana-like. I'll make sure the good people at Ragan know you're the winner. Of course, I never asked them if I could do this contest, so they may tell me to go to hell. But probably not. See you in Chicago in May. As for the seven drinks, we should probably break them up a bit, since you're from Indiana, and are only used to drinking weak moonshine. We'll probably have three or four on the first night, three or four more on the second night. And please bring your wife. She's nice. Again, thanks to everyone who played!! Steve C. tag:blog.ragan.com,2008:/stevesblog//2.953 2008-03-12T00:34:23Z 2008-03-12T04:21:12Z

I ran into an interesting story in an employee publication yesterday. I sort of had to rub my eyes to make sure I wasn’t seeing things. Here was the headline: Can you haiku? Vent your technology frustrations with a verse...

Steve Crescenzo Can you haiku? Vent your technology frustrations with a verse That’s right . . . the editor was asking readers to take time out from work to write haikus about the struggles with technology—using the standard 5-7-5 syllables-per-verse haiku formula. She even gives them an example! Here it is: No, say it's not so Frozen words on screen, help me The day’s work, hanging. Of course, the problem with running these sorts of contests inside organizations is that you’re not going to get any really edgy haikus. Everybody will be polite and safe and . . . well, boring. For example, you’re not going to get anything like this: Mister I.T. Man Trousers soaked dark with urine Won’t answer my calls And you’re not going to get anything interesting like this: IT Department Steaming sinkhole of liars It’s not the bandwidth But I sort of like the idea of writing haikus about corporate topics . . . so I thought maybe we could have a contest out here on Corporate Hallucinations. Anyone who submits a haiku on any corporate, government, or organizational topic will go into a drawing for a free registration to this year’s Corporate Communicator’s Conference! Just remember to stick to the 5-7-5 syllable format for haikus. And you don’t have to write about IT or technology. You can do any topic, and any department. For example, you might want to do HR: Human Resources Why do they hate all humans? They don’t talk normal Or maybe accounting: Bean counters count beans They don’t make any money Where is their power? Anything is fair game . . . so let’s have some fun! And I'll buy the winner seven drinks in Chicago at CCC. ]]> tag:blog.ragan.com,2008:/stevesblog//2.930 2008-02-26T17:24:42Z 2008-02-26T17:31:23Z

A recent Gallup poll reveals that U.S. workers say they waste about an hour at work each day. That got me thinking about how much time I waste every day. So I decided to keep a minute-by-minute log of one...

Steve Crescenzo 4:13 a.m.: I wake with a start—and with an idea for a column for ragan.com. I go to my office (which is the the dining room table; Cindy has taken over the actual office in the apartment, under the theory that she actually uses it to work) turn on the computer, and write down my idea. I then look at it for five minutes, and decide it’s not a very good idea after all. I put it in the file of “possible ideas for stories and columns.” There are now 427 ideas in there that I’ll never write about. 4:23: I make a pot of tea and eat an orange. I haven’t had a margarita in two weeks. I contemplate going to El Jardin’s for lunch. 4:47: I hear Cindy in the shower, getting ready to go to Topeka, Kansas on business. 4:49: I try to get involved in Cindy’s shower. I am rebuffed. Heartily. 5:10: I start to answer the 87 e-mails that are in my “answer immediately” e-mail folder. Those e-mails have been in there since November. It is February. There are also about another 50 unanswered e-mails in my regular e-mail in-box. 5:13: I hear Cindy out of the shower and getting dressed. I try to get involved in that process. I am rebuffed again. Fun Cindy has switched to Professional Cindy, and I am alone. Back to e-mail. 5:30: Cindy leaves for Topeka. It’s me and the cats. Back to e-mail. 5:52: I hate e-mail. But not as much as I hate talking on the phone. I seriously contemplate El Jardin’s for an early lunch. I miss Cindy. 6:10: I am bored. I go to www.dartagnan.com, the gourmet food site, and order two quarts of duck fat, because I plan on making my own duck confit this week. There are so many wonderful things at dartagnan—rabbit and venison and pheasant and duck terrines and pates and sausages. Other men, when their wives leave on business, go to porn sites. I go to food sites. 7:15: I pull myself off dartagnan.com to go to Cubs.com, to see the latest Spring Training news. 7:30: Back to e-mail. I feel like that Sissypuss guy pushing the rock up the hill again and again. 8:15: I go to www.epicurious.com and look for recipes for duck confit. There are so many recipes for duck that I get sucked into reading all of them. 8:47: I decide that if I’m going to make duck confit from scratch, I might as well learn from the master, so I go in the kitchen and get my Julia Child/Jacque Pepin cooking bible, and copy down all the ingredients. I wonder if I should shop before or after El Jardin’s. 9:00: Back to e-mail. Six more messages have come in already today. I answer those right away, because of a New Year’s resolution I made to answer e-mails right away. 9:15: I decide that if I’m going to make duck confit, I might as well double the recipe, and use some of it to make cassoulet. I get the book out again, to get the ingredients. 9:20: I go back to Dartagnan to alter my order. 9:48: I’ve had a speaker cancel his session at the big Social Media conference in Las Vegas. I do some research trying to find a replacement. 10:30: I do an interview for a Ragan Report story. God, I hate the phone. By the time I type up my notes, it is . . . . 11:15: El Jardin’s is open, and I’m ready for lunch. I drink three margaritas, and read the Chicago Tribune, the Chicago Reader (our alternative paper), and the New York Times. I do the Tribune’s crossword puzzle. I also debut two new magic tricks for the daughter of one of the El Jardin’s waitresses. 2:00: Nap time 3:10: Time to get up! This would normally be time for my “status meeting” with Cindy, but she’s in Topeka. So I have a status meeting with myself. It is not the same. 3:20: Back in the saddle! 14 more e-mails have come in. I put them in the “answer immediately” folder, because I have more pressing things to do than answer e-mail. 3:41: I work on my Ragan Report story. 4:00: I call someone back about a possible in-house workshop 4:20: I work on my Ragan Report story. 4:45: I go to ragan.com to see if anyone has commented on my stories there. They have not. I decide the Social Media bloom is off the rose, and it’s all a fad. 4:51: I go to this blog, to see if there are any new comments. There are not. I re-read my blog item, to see if it was funny. I spend countless hours a month trying to decide if I’m funny. I almost always decide that I am not. 4:55: I work on my Ragan Report story. 5:00: I feel guilty quitting at 5, since I took a long lunch. But I did start at 5:37, and there is shopping to be done, dinner to be eaten, wine to be drunk, and books to be read. Tomorrow, I will spend the day with my son, and not work at all. I don’t think a single minute of either day will have been wasted. ]]> tag:blog.ragan.com,2008:/stevesblog//2.913 2008-02-13T17:04:22Z 2008-02-13T17:27:37Z

My wife Cindy is a horrible networker. Now, anyone who knows Cindy, or who has even just met her once, will be surprised by that statement. She’s outgoing, funny, a great conversationalist, not shy at all, and a terrific listener....

Steve Crescenzo you.” Sure enough, as she was talking, two women from a government agency who had been in one of my seminars earlier in the year came up, and within seconds we were chatting and laughing and drinking and . . . dare I say it, networking. But, I told Cindy afterwards . . . even if people didn’t recognize me, I would still be good at networking. I would easily and seamlessly integrate myself into first one group, then another, until I found the one with the best conversations. Because, I told her, I am a communicator. It's what I do! “Bullshit,” she said. “If nobody recognized you, you’d go get a drink at the bar and take it back to your room.” Well . . . we agreed to disagree. And then a month later, I was put to the test. I was invited to Asheville, N.C. (a beautiful part of the country) to speak at Duke Energy’s annual communication meeting. I was speaking on Friday morning, and there was a reception Thursday night. The event was being held at this historical landmark of a hotel in the foothills of the Smoky Mountains, my room had a gorgeous view, the clients had so far been more than friendly . . . it was a dream job. So I got to my room after the flight, showered, then headed down to the networking reception. I walked in . . . and waited. I didn’t even realize I was doing it. But I was . . . I was doing exactly what Cindy said I did. I was waiting for someone to come up to me! I mean, surely the folks who hired me would come up and introduce themselves, right? One of them had seen me speak before, and I have the kind of head one doesn't easily forget. I waited some more. Nothing. I was standing by myself. I started eyeing some of the clusters of people. I got a drink. I waited some more. By myself. There might not be a worse feeling in the world than standing in a roomful of people by yourself. What I didn’t know was that the woman who knew me best wasn’t there . . . and neither were any of the other communicators whom I’d had conversations with. So . . . nobody knew who the hell I was. I was on my own. I needed to network the hard way . . . and I completely choked. First, I walked slowly through the entire room, desperately trying to make eye contact with someone. Nope. Then I made another circuit. Slowly. Still nothing. Now, ten minutes have gone by, and I haven’t talked to a soul. I tried standing by the bar . . . but the bartender was too busy to talk. Then I realized something: these folks all knew each other! They were all engrossed in their own conversations . . . they weren’t going to come up to me, and I wasn’t going to be able to find any lone stragglers who also didn’t have anyone to talk to, that I could leech on to. I was going to have to butt into a cluster of people. And I couldn’t do it. I couldn’t cluster-butt. I mean, I tried, but I couldn’t pull the trigger. I made another long circuit through the room. I was about to butt into one friendly-looking group, when one of the woman let out a loud shriek of laughter. I couldn’t cluster-butt in on that! I started circling a group of guys, hovering nearby, thinking maybe I could get in there. But they weren’t saying much. As the new person, I’d be the main attraction, like raw meat tossed into a tiger’s cage. I wasn’t up for that . . . so I moved on. And so it went . . . for 20 agonizing minutes. I was sure that everyone in the room was secretly watching me, whispering things like: "Hey, who's the Uncle Fester lookalike?" "Check out the pervert in the corner . . . he keeps staring at everyone." "Hey, why don't you go talk to Curly?" "Hell no, you go talk to him!" "Hell no!" Finally, I remembered Cindy’s trick: the Dingleberry! At least I would appear to be doing something and not just standing there by myself! I could send Cindy an e-mail! I reached for it . . . and realized that I had I left the damn thing in my hotel room. So then I did something I never thought I would do. It was a complete and total choke job. I knew that people had noticed me standing by myself for 20 minutes, so I felt that just walking out of the room would be a humiliating retreat. So instead, as I was standing there by myself, sweating, with nobody to talk to, feeling like I was on an island and under a microscope . . . I answered my wallet. Yes, that’s right. I answered my wallet. I’m not proud of it, but I took my wallet out of my suit coat pocket, held it up to my ear like it was a phone, mouthed a couple of words, put a concerned look on my face, and stormed through the party talking to my wallet. I went back to my room, finished my drink . . . and decided I would have to face my fears. I went back . . . but this time, I told myself, I was going to cluster-butt my way into the first group I saw. But I didn’t have to. This time, someone did recognize me as soon as I walked in, and welcomed me warmly into his group. I met the husband of the vice president who had brought me in, and he was a great storyteller, and we had some drinks together, and I met more people, and they were all wonderful, hospitable southerners. They were great people, the speech was a hit, and it was a wonderful memory all the way around. Except for the fact that I had a two-minute conversation with my wallet. Now, I’d like to think that the second time I went down to the party, I would have cluster-butted . . . but I’ll never know for sure. And that’s depressing. And I’m curious: Has anyone else ever talked to their wallet to get out of a room? Have you cut yourself with the bartender’s lime-slicing knife to get out, which is something else I considered? Or is just me? ]]> tag:blog.ragan.com,2008:/stevesblog//2.903 2008-02-06T17:44:40Z 2008-02-06T18:20:43Z

There was a very disturbing article in the Chicago Tribune yesterday. It was titled: “Your personal assistant, half a world away.” It seems that it’s becoming somewhat common practice for people in the U.S. who are too busy to tend...

Steve Crescenzo Scene: A mom and her eight-year-old daughter Tiffany are in bed, reading The Trumpet of the Swan. Soccer Mommy: That’s it for now, sweetie. Mommy has to finish her PowerPoint presentation for tomorrow, make your lunch, finish the laundry, update her blog, listen to the Oprah podcast, check on my eBay auctions, and call in the Peapod food delivery order for next week. Tiffany: But Mommy, you always read two chapters when Daddy isn’t here. One for you and one for Daddy, that’s what you always say. Mommy: I know, honey. But there is too much to do tonight, and Daddy is with an important client and can’t even call to say good night. But guess what? Uncle Deepak from India is calling in five minutes! Uncle Deepak is going to read you a chapter and then tuck you into bed over the phone! Tiffany: Uncle Deepak!! Yay!!! I love Uncle Deepak. Can he also help me with my spelling words? Mommy: Of course he can! Tiffany: And Mommy? Some of the older girls at school today were talking about getting something called their “period” and it sounded real scary. Can Uncle Deeprak help me understand that? Mommy: Of course he can! That’s why Uncle Deepak is a part of the family!! The phone rings. Mommy answers it. It is Deepak, the family’s personal assistant, calling from Bangalor. Deepak: Good evenings! It is I, Deepak. Your loving husband wanted me to tell you that he says good night, and to say that he is very horny for you while he is on the road. Also, I have updated your MySpace page and found you 417 new online friends! Also, as you requested, I have spent many fine hours at the Victoria Secret Web site, and located you some sexy-time new underwear which will arrive tomorrow, in time for your majestic husband's glorious homecoming! I am also to called your mother for you. She wishes to nag you about working so hard, and I said you accepted such nagging with great respect and adoration. Now, please to put on Tiffany, so we can finish up the homework and get into the Swan’s Trumpet again! Mommy: Thanks, Deepak . . . I don’t know what we’d do without you. Listen . . . I just want to warn you. Tiffany is at an age when she has some questions about . . . you know, boys and her body. Are you okay with that? Deepak: Oh, yes, Mrs. Sahib. Deepak is very well versed in both the bees and the birds. I will help her to understand the miracles of the universe as they perpetrate to her body. Mommy: Thank you, Deepak . . . I would do it myself, but Dr. Phil finally got that interview with Brittany Spears, and I’m just dying to watch the tape. ]]> tag:blog.ragan.com,2008:/stevesblog//2.890 2008-01-24T02:20:22Z 2008-01-24T02:31:56Z

Out here at Corporate Hallucinations, we talk a lot about executive communication. Usually, I like to make fun of it . . . because so many executives are so bad at it. Face it: it’s fun to make fun of...

Steve Crescenzo really hurts them. In fact, this just happened to me personally. First, you have to understand that, even though I work for myself and have my own company, I consider Mark Ragan of Ragan Communications to be my CEO. Mark hired me right out of college 16 years ago. He gave me the chance to edit the Ragan Report, Ragan’s flagship newsletter, even though I only had a year’s worth of experience at the time. He took a flyer on me and put me on the road to do seminars, something I love doing. Mark has opened doors for me throughout my career. So even though I now have my own company, I still consider Mark to be my CEO. I sometimes even call him “Chief” just to irritate him. So when Mark tells me something, it means a lot, because it’s coming from the CEO. Just like at any other organization where employees want and need to trust the CEO, I want and need to trust Mark. But I’m not sure I can do that anymore. And there’s a lesson here for communicators. Here’s the story: Mark, as some of you may know, was diagnosed last year with prostate cancer. He is doing great, and all tests are good, and he somehow has more energy than ever. Which is a scary concept to Ragan employees everywhere. But he’s been telling any male who will listen—and, since he’s the CEO, we all listen—to get a PSA test. That’s the test that indicates whether you might have prostate cancer. Well, I was in the office the other day, and I happened to mention to Mark that I was going to the doctor to get a checkup. “Get that Goddamned PSA test,” he said. “I met guys in treatment younger than you who had prostate cancer. You better get it done.” Now, as a guy, just the very word “prostate” scares me. It conjures up visions of rubber gloves and pain and horrific invasions into places that are sacred to me. So I’d rather just not think about it at all. Mark, being Mark, a trained reporter, sensed my hesitation. “It’s just a blood test,” he told me. “All they’re going to do is take some blood. It’s that easy. The doctor will tell you that you’re too young to worry about it, but you need to insist on it.” A blood test? I could handle a blood test, I said to myself. Any sissy could handle a blood test. So when I went to the doctor, I told him I wanted a PSA test. “You’re a little young,” he said—just like Mark, my CEO, said he would. Thanks to my CEO, however, I was ready for that particular line of bullshit. “No, I’m not,” I said, with what I hoped was a steely look of determination in my eyes. “My friend Mark just battled prostate cancer, and he told me he met tons of guys my age who were going through it. I really want that test.” Now, I don’t know if I pissed the doctor off by telling him his business, or what. But he looked at me for a while, before he finally said: “Okay. I also want to check your prostate,” he said. “Right,” I said. “That’s what the PSA test is. Test away, my good man. Test away.” But that’s not what he meant. “I also want to do a digital rectum exam,” he said. Digital! Rectum! Exam! Those are exactly the words I didn’t want to hear! Those are the words I’ve been afraid of since I knew what a rectum was! And I’m not stupid. I knew “digital” didn’t mean electronic, as in a clock. It meant digits, as in fingers. As in fingers and knuckles and fingernails and all of those things getting intimate with my rectum. But, God help me, it was too late to back off. And I can only say this: If Mark Ragan were within reach at that moment in time, I would have given him a digital rectum exam with the doctor’s stethoscope, followed by that little tool they stick in your ears and throat, before finishing up with a chair leg. Before I could even realize what was happening, I was laying on my side, while the doctor made small talk and greased up what must have been four or five digits, and a limb, and stuffed them into my rectal test area. In this particular doctor’s office, “digital” apparently meant: “entire arm.” I was too shaken up afterwards to look at the doctor’s hands, but this guy had to have been a cross between Herman Munster and a Polish pipe fitter. And as I made my way home, walking a little like a dog that has just been fixed, I realized that a part of me could never trust my CEO again, because he didn’t tell me the whole truth. He left out the hard part, the part he thought I wouldn’t want to hear, or couldn’t handle . . . which is what CEOs tend to do when it comes to employee communication. They sugarcoat. They spin. They think employees can’t handle the truth. The lesson for communicators is obvious: Make sure your CEO tells employees the whole story—even the bad news. Especially the bad news. In fact, make sure they understand the bad news first, before anything else. Because if the bad stuff gets sprung on them unawares, you’ll never be able to build that trust back again. Telling someone about a “restructuring” but leaving out the “layoffs” part is like telling them to take a blood test and neglecting to tell them they’re about to take it up the ass. ]]> tag:blog.ragan.com,2008:/stevesblog//2.875 2008-01-11T00:05:11Z 2008-01-11T00:19:38Z

I want to thank my pal and myragan.com blogger Eileen Burmeister for bringing one of the strangest corporate stories I’ve ever seen to my attention. In Eileen’s hometown of Roseburg, Oregon, there used to be a Dell call center. But...

Steve Crescenzo Scene: The plant manager and his number two man are sitting in the manager's office. The plant manager is on the phone. The number two man has a sleepy, content look on his face. Plant Manager(hanging up the phone): That’s it. That was corporate. We’re done. We’re closing the plant. Send out an e-mail to all employees after I leave for the day. Number Two Man: Uh . . . shouldn’t we maybe tell them face to face? E-mail is a little cold, isn’t it? Plant Manager (who starts fiddling with his Blackberry): Whatever. E-mail’s easier. But if you want to do it face to face, you can tell them tomorrow. I’m outta here. Corporate has reassigned me to Tacoma. They’re in a world of shit up there, too. Number Two Man: Uh . . . I don’t think telling them tomorrow is a good idea, sir. Plant Manager: Why not? Number Two Man: Tomorrow is Pajama Day. Plant Manager (finally puts his Blackberry down): What? What the hell is Pajama Day? Number Two Man: Uh . . . someone thought it would help morale if we let everyone come to work in their pajamas. You know, like a fun thing. Pajamas are fun. Plant Manager: No they’re not. Number Two Man: Yes they are. Plant Manager: No they're not. Sex is fun. Pajamas just get in the way of sex. Besides, they haven’t had a raise in three years, we’ve cut their benefits every year for five years running, and they’ve been living with the threat of the plant closing for seven months. What horse’s ass thought letting them come to work in their pajamas would boost morale? Number Two Man (who came up with the idea for Pajama Day, and who is right now wearing pajamas under his suit because he has a pajama fetish, and who has had a raging erection since the first time the word “Pajama” was said out loud): Uh . . . I can find out, sir. Pajamas. I'll find out about Pajama day. I'll find out who wanted everyone to wear Pajamas. Pajamas. Plant Manager: What? Don’t bother. We’re all out of a job anyway. I can’t believe I can’t fire anyone over this. Well you know what? If you think wearing pajamas is good for morale, they’re going to need a good shot of morale juice now more than ever. Tell ‘em tomorrow . . . maybe the pajamas will help them get through it. Number Two Man: Say Pajamas again. Plant Manager: What? Number Two Man: Tomorrow is Pajama Day. Plant Manager: What the hell is the matter with you? Number Two Man: I . . . uh . . . enjoyed working with you and uh . . . pajama pajama pajama . . . Maybe it didn't go down like that. But do you have a better explanation? ]]> tag:blog.ragan.com,2008:/stevesblog//2.870 2008-01-08T10:14:59Z 2008-01-08T10:42:21Z

As regular readers of this blog know, my wife Cindy is also my business partner in Crescenzo Communications. And by “partner” I mean “the glue that holds everything together and prevents this entire enterprise from careening off the track at...

Steve Crescenzo greatest talent is project management. She’s just one of those people who knows how to keep a multi-faceted, complicated project running like a well-oiled machine. Which is nice, because I suck at project management. I suck at projects, period, let alone trying to manage them. Before Cindy came on board, I would routinely get phone calls from clients, who would ask questions such as: “Our project ended five months ago. Are you ever going to invoice us?” “We’re doing a three-month major employee communications audit . . . shouldn’t we have some sort of a timeline? Or maybe a to-do list? Or, I don't know, a schedule?” “We’re all at the Hilton waiting for the in-house seminar to start. Where are you?” (I was across town, at a different Hilton.) Cindy now takes every project we start and manages it. She does schedules and task lists and deliverable dates and follow-up plans and status meetings and all sorts of other neat stuff that I never even knew existed. She has saved the company numerous times, and for that I am grateful. But, I have to say, there is a downside to living with a project manager. A big downside. Why? Because project managers are capable of using their God-given project-management skills for insidious purposes. They can and will use their capacity for being organized to further their own secret and selfish agendas at the expense of the unorganized saps they live with. I’m not talking about all the times she tells me a client report is due three weeks before it’s actually due, because she knows I’ll be two weeks late with it anyway. That’s done for the company, and for the client. No . . . I’m talking about when she uses her incredible capacity for organizing and analyzing data to further her own Machiavellian agenda, at my expense. Let me give you just one an example: Cindy right now is involved with a huge project in Topeka, Kansas, that requires her to be down there for three weeks out of the month. It’s a great project, and Cindy adores the client, so it’s not as bad as it sounds. But it is a little weird not having her around. Usually, I’m the one traveling and she’s the one home alone. So life is a little upside down right now. Now you should know that since we both work full time, Cindy and I share the household duties. I do all the cooking, Cindy cleans the bathroom. We take turns emptying the dishwasher. I take out the garbage, Cindy keeps the fireplace room neat and cozy. I initiate sex, Cindy pretends that 87 seconds is exactly the right amount of time it should take. And so on. We have our jobs. Well, one of Cindy’s jobs is to empty the cat litter box. She empties the bad stuff into a bag, puts the bag on the balcony, and then I bring it down with the garbage. We have a system. Cindy hates doing it, but who doesn't? But the last couple of weeks, I've had to empty the cat litter box, because Cindy was in Topeka, and the stench was so bad that it couldn’t wait until she got home. Now, it’s important to note that Cindy is only in Topeka from Monday morning to Wednesday night. If she emptied it before she left Monday morning, it would be fine until she got home Wednesday night. Not perfect, but fine. And that’s what she used to do . . . before she started project managing the situation. Now, every week, the damn cat box starts to pour forth a horrific stench on Tuesday morning, at exactly 11 a.m. Always. I can set my watch by it, if I had a watch. And I have no choice but to clean it. And I know for God damn certain that this is not happening by accident. I know that Cindy has engineered this. I know that she studied the bowel patterns of the beasts, gauged how many hours she could go between changes, analyzed the data, and then timed her last change so that everything would blow up on me while she was gone. I would bet my life that, were I able to hack into her computer, I would find a “project file” with the name: “Cat Poop Protocol,” or something like that. Or maybe, since she's such a sneaky little snake, she would disguise it, and call it "Waste Management Audit," or "Debris Deliverable Report," or something. But it's there. I know it's there. And in that file there are spreadsheets and timelines and schedules and all the other tools of her sinister science, all of which she used to project manage the poop schedule down not to the day, but to the hour . . . and quite possibly to the minute. Talk about an evil genius. Communicators: Beware the “project managers.” They have skills that we don’t have. And they know how to manage more than projects. They know how to secretly manage our lives. ]]> tag:blog.ragan.com,2007:/stevesblog//2.856 2007-12-20T00:43:08Z 2007-12-20T01:07:58Z

Hello, and Merry Christmas! Cindy and I have been getting bombarded by people who want to know what to get us for Christmas. Clients, readers, relatives, former clients, former readers, former relatives . . . everyone seems to want to...

Steve Crescenzo into Charlotte’s Web like I was, when I read it. He wasn’t into Stuart Little like I was, when I read it. He liked both books okay. He got through them. But there was never an instance when he couldn’t put either one of them down. And that breaks my heart. Because when I was a kid, I could never put a book down. I used to sneak a flashlight into my bed every night, and read until I conked out. I read everything I could get my hands on. I read The Great Brain and Enclyopedia Brown and The Black Stallion series. I read the entire Little House on the Prarie series. Twice. I read the Hardy Boys and the entire Time Life series on the Old West. I read the Hobbit in fifth grade and The Lord of the Rings in seventh. When my eighth-grade class was reading whatever they were reading, I was reading the Hitchhiker’s Guide to the Galaxy. I read about King Arthur and Cochise and Davy Crocket and Daniel Boone. I read about Bart Starr and Joe Namath and Willy Wonka and Sherlock Homes. I read a Wrinkle in Time and Wind in the Willows, then I read about Blackbeard and the Crusades and the Mississippi riverboat gamblers. My favorite Christmas memory was the year, I think I was in sixth grade, that I got two things: A bean bag chair, and a novel about Robin Hood. I didn’t move from that bean bag chair for my entire Christmas vacation. My childhood was one discovery after another. When I discovered the Narnia series, I didn’t leave the house for months, as far as I can remember. And as I got older, that love for reading never faded. In fact, it got stronger. Our entire bedroom is filled with books (maybe that’s what Cindy wants the swinging basket for!). We have books in bookcases, books stacked in corners, books on the bed, books everywhere. Books = Life. And I’m scared to death that my son Zach isn’t ever going to develop that passion for reading, and for books, that came naturally to me. It’s not his fault. When I was a kid, we didn’t have Nintendo or Wii or Xbox or GameCube. There wasn’t a new kid movie out every week. There weren’t seventy-five kids’ cable stations to watch. For me, it was either read books or watch Mr. Rodgers. And even at the tender age of six, Mr. Rodgers irritated the shit out of me. I fear that there are too many options these days for kids. They have movies and TV shows and video games and Club Penguin and Webkinz and Gameboys. If I had all that available to me when I was a kid, I can’t imagine picking up a book either, unless I was forced to. So now I’m in a position of having to force my kid to pick up a book . . . and by doing so, I think I’m sucking all the joy and adventure and fun out of it. I had a startling moment of clarity in this area last night. Zach and I were laying in bed, reading. He was reading Charlotte’s Web, and I was reading Norman Mailer’s Harlot’s Ghost. It was past his bedtime, but he wanted to keep reading. I remember thinking: Oh, maybe this is it! Maybe he’s going to get it! And if he does, he has Hemingway and Vonnegut and Twain and McDonald and Mencken and Royko to look forward to! He gets to experience Agatha Christie and Conan Doyle and Orwell for the first time! He still gets to read David Sedaris and Pat Conroy and Bill Bryson. I'm going to be able to give him The Confederacy of Dunces one Christmas! And he still has John Irving . . . My God, he’s going to get to read Garp for the first time, the lucky bastard! Of course I let him keep reading. It was an hour past his bedtime, and I let him keep reading. If he wanted to pull an all-nighter to finish the book because he was into it, I would have let him. Then I would have put no-doze into his coco puffs and pushed him off to school the next day. But eventually he got tired. And just as we were turning the lights out, Tracey (Zach’s mom and my ex-wife) came home from work. We went back downstairs so he could say goodnight, and I said: “Guess who read five chapters of Charlotte’s Web tonight?” And Tracey said: “That’s awesome, honey. Do you love it?” And Zach said: “Yeah . . . I’m almost to the point where Charlotte dies.” And that’s when it hit me. The kid knows the Goddamned ending! Why? Because he’s seen not one but two versions of the movie. He’s also seen Stuart Little. He’s seen Narnia, and he’s seen the Lord of the Rings. My God, they even made a shitty movie out of Harriet the Spy, and we watched that one night. To an adult, a movie can never be as good as a book. To a kid, the exact opposite is true. Charlotte's Web, this masterpiece, this wonderfully crafted slice of life by one of the greatest writers in history, E.B. White, can’t stand up to a lousy animated movie. Not in a kid’s mind, anyway. And I fear that’s what I’m up against. How can a book compete for the attention of ADD-riddled children who live life at the speed of light these days? If anyone has any advice for me, I’d consider it the greatest Christmas gift in the world. More than the swinging plant holder, even. And my advice to you, if you have children five years old or younger: Burn those DVDs of Charlotte’s Web. Smash that Stuart Little movie. Put the Lord of the Rings and Narnia movies on the top shelf of your closet . . . and only bring them out after your kids have read the books. Otherwise, you don’t stand a chance. And neither do they. ]]> tag:blog.ragan.com,2007:/stevesblog//2.853 2007-12-18T17:31:15Z 2007-12-18T17:38:31Z

At the recent Ragan Web Content Conference in Chicago, keynote speaker and online communication expert Gerry McGovern had a great riff on the problem with many corporate intranets. “Most intranets should be subtitled, ‘A Survivor’s Guide to a Shitty Week,’”...

Steve Crescenzo boring. But do they have to be? It seems to me that one of the biggest arguments for adopting social media tools is that they will no doubt make your intranet, if nothing else, a little more interesting. What if, while you were out there planning for a shitty week, you came across a well-written blog by one of the senior executives of the company, and he was writing about the new product the organization just launched—the same product that you just added to your sales portfolio? And what if there were 35 comments to that blog post, some of them coming from salespeople—just like you—who were trying to iron out some of the kinks in that new product? Think you might join in? Would you consider that boring? Probably not. Or what if you were out there to enroll in benefits, and you came across a podcast from the vice president of research and development, talking about some of the cool things that were in the pipeline. And you realized that you could sign up for that podcast now, and listen to it on the way to Des Moines? Might you do that? Or what if, while you were out there looking for an employee’s phone number, you encountered a MySpace-like page for that person instead—listing all their different qualifications, their interests, the best way to get in touch with them, and a place to leave private messages that you know will get to that person quickly? There are a million and one reasons to start exploring the use of social media inside your organization (and almost as many reasons to be wary of them). One reason to give them a shot: it could make your intranet a place people want to go to, rather than a place they have to visit when they’re having a shitty week. ]]> tag:blog.ragan.com,2007:/stevesblog//2.846 2007-12-13T17:56:20Z 2007-12-13T18:08:42Z

Hello, and happy holidays! I am done traveling for the year, and since I'll be home for the holidays, starting now, I look forward to blogging more and reconnecting with the folks out here. My final speaking gig of the...

Steve Crescenzo actual wireless indicator. I swear to God. As Shel moved around the hotel, he would gain and lose bars, just like the wireless icon on your computer. Shel has always worn his love for technology on his sleeve, and now he’s wearing it on the front of his shirt as well. Earlier in the conference, before Shel even got there, I had some fun with him. Over the course of introducing the luncheon speaker, I let it slip that our Day Two keynote speaker, Shel Holtz, was a bit of a “bedwetter.” Shel, of course, is not a bedwetter. He gets along with the bedwetters and propeller heads in IT, because he speaks their language. But he's not one himself. I guess an apt way to say it would be: Shel is comfortable sitting on a urine-soaked bed with other IT people, but he would never wet the bed himself. But here’s why I called him one anyway: I was introducing our lunch keynoter, who happens to be a monster among men, a real titan of the industry, a great mind, and a wonderful person. (See if you can figure out who I was introducing). So I said: “Our Day Two keynoter, Shel Holtz, is also a great man, but next to our luncheon speaker, he is a hopeless bedwetter.” Well . . . of course a bunch of snitches told Shel about what I said when he got there, so he opened his speech by saying: “Despite what Steve Crescenzo said, I am not a bedwetter.” Then he turned his shirt on. Thank God Shel’s not really a bedwetter. If I know Shel, he probably wears his little electric shirt to bed, so he can test the wireless as he’s Twittering and Tweeting himself to sleep . . . so if he were ever to actually wet the bed, he would probably fry important parts of himself. And I'd like to see him explain that to his lovely wife, Michele. Michele is half Sicilian, half Jewish. She'd probably fry whatever parts the electric shirt missed. The other highlight of the conference was a session by Gerry McGovern . . . but that’s worth a separate post, so I’ll tell you about him tomorrow. ]]>