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Healthcare Marketing: Put on that construction helmet

"So, Josh, what do you do for a living?"

I pause for a second, thinking about the weirdness of the previous week's work.

“I’m in healthcare marketing, but it's a lot more than writing press releases," I say.

A lot more. A sampling from my week’s Outlook calendar could look like:

• Validate exterior signage at new hospital site
• H&R Block "Last Baby of the Year" promotion
• New logo rollout employee celebration
• Physician Services Team update

This isn't considered outside the “realm” of healthcare marketing, but it’s not the industry to be in if you’re interested in consistency or a static list of responsibilities. Last week, I received a call from Michael Schwartzberg, the media relations manager at Greater Baltimore Medical Center. When I called him back, his out-of-office voicemail alert forecasted a three-day schedule of special events/seminars/summits that gave me a warm fuzzy feeling when I heard it.

A brother. He understands.

He later shared with me his complete project list, which, looked surprisingly familiar. A sampling: Attend an H1N1 summit, pitch a news story about "ED Red & Yellow Alerts," work on the “Best Places to Work” designation. He said the department motto is “Something Different Every Day.”

Yup.

Healthcare, like many industries right now, is strapped, so it isn’t the time to be questioning why the Marketing/PR person is walking around a new hospital site, wearing a construction helmet and steel-toe boots, discerning the exact location of a “Toilet” sign.

Rather, let's be happy that:
a.) We have a job.
b.) It’s one that offers a constantly evolving menu of responsibilities.

I’d love to hear what some of your “other duties as assigned” are or have been. I know you have them, and you're among friends, so please share.

Comments (2)

Rachel Kagno:

I had an actual mammogram yesterday so that a local paper could photograph a real patient- so that patient was me! I needed one anyway so I figured I would take one for the team...and it was an opportunity to promote one of our satellite facilities. I even disclosed my name, age and town!

Barbara Lamb:

The variety in healthcare marketing is one of the reasons I like the job. You get to do something different all the time, but because it's healthcare, the work has purpose too. I'm challenged to be a good communicator and to solve problems and I get to do fun things like taste the awesome chocolates that we send out with our new surgeons as they introduce themselves to the medical community. Hmm, a job that involves chocolate...not bad.

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About

This page contains a single entry from the blog posted on September 21, 2009 6:39 PM .

The previous post in this blog was Do Your Part to Help Healthcare Go Paperless .

The next post in this blog is An Ounce of Prevention, A Gift Card to Macy's .

Many more can be found on the main index page or by looking through the archives.

photo of Josh McColough

Josh McColough is the manager of public affairs at Advocate Condell Medical Center in Libertyville, Ill. He has been in health care marketing/PR for nearly eight years now. He's done everything from grow social media and web marketing programs to chase tardy hospital parade floats down residential streets while in flip-flops. McColough earned an MFA from the University of Iowa’s Nonfiction Writing Program and continues to write and teach English Composition at the College of Lake County part-time.

About the Pulse

How many ways can we describe The Pulse?
Oh, let us count the ways:

Professionally: Experiences and challenges of marketing a hospital from a healthcare marketing manager.

Honestly: Sometimes flawed and always harried advice from a healthcare marketing manager.

Post-Modern: This blog description is for The Pulse, which is by Josh McColough and relates mostly to healthcare marketing experiences at a community hospital.

Our favorite way: Tales of a healthcare nothing.

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