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That’s a Fine-Looking Surgical Team on that Billboard

And they very well may be. Fine-looking. Skilled-looking. The kind of surgical team that you want to operate on you if you need a minimally invasive hip replacement.

I guess.

But we really wouldn’t know them from any other radiology team, nursing team or rugby team, for that matter.

Over the holidays, I did a lot of Midwestern driving—Illinois to Indiana to Ohio. And when my daughter was either asleep or lost in her Nintendo DS, I have nothing to do but look at billboards and give each my instant, internal critique.

There are tons of healthcare billboards, and they never cease to underwhelm me in their predictability. They tend to fall into a few categories:

• Look at our world-class medical staff. Come use our services!
• Look at our new award. Come use our services!
• Look at our fuzzy image of “compassionate care.” Come use our services!

There's only so many things you can say about your hospital to get people to notice as they drive past 70 miles per hour. Billboards are intended to be quickly noticed.

But do they have to be so easily forgotten?

Working at a hospital, I know that you are under political pressure to advertise what you know won’t make good ads. But billboards especially are expensive. So, try to make the argument that if you’re spending the money, make the billboards worthwhile.

And while your surgical team may be reasonably photogenic, I promise you, they just aren’t board-worthy.

Click here for an example of a worthwhile board.

Comments (4)

I appreciate and agree with your perspective on HC billboard advertising. I just think that healthcare is too complex an issue to effectively communicate in 10 words or less, at 4 second intervals, moving at 70 MPH. As I was reading, I was thinking to myself "Too bad he left out ERs that advertise their short wait times".

Imagine my surprise when I realized that your link cites that very thing as an example that works! Granted, what is effective is often a matter of perspective. I work in primary care, not hospital or E.D. marketing. As such, I'm trying to encourage proactive health management that limits the need for emergency care.

However, I think that advertising short wait times in the E.R. sends the wrong message from the hopspital's perspective as well. It is becoming fairly common knowledge that E.R. care is exorbitantly more expensive than other healthcare resources. Particularly in our current economic climate, this approach risks a backlash from the public who could perceive that the hospital is out of touch.

Rather, I would recommend targetting a specific specialty or affinity group (Diabetes, Obesity, High Blood Pressure, etc.)that emphasizes the website URL for more detailed information.

katie stensberg:

Great point - thank you for the post. Healthcare billboards are tricky. Perhaps we are over thinking them too much. Create a simple visual statement. Agreed, all the healthcare boards are beginning to look the same and claim the same outcomes.

katie stensberg:

Great point - thank you for the post. Healthcare billboards are tricky. Perhaps we are over thinking them too much. Create a simple visual statement. Agreed, all the healthcare boards are beginning to look the same and claim the same outcomes.

Josh M:

That's a good point, Brian, as we don't necessarily want to encourage people to the ED rather than an Immediate Care or Primary Care office. I'd love to see more engaging healthcare boards, though. At least it would make the drive from Chicago to Toledo a bit more interesting (to the extent that that's possible)...

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This page contains a single entry from the blog posted on January 11, 2010 9:00 AM .

The previous post in this blog was In Praise of the Online RSVP .

The next post in this blog is Me, Twitter and Work: It’s Complicated .

Many more can be found on the main index page or by looking through the archives.

photo of Josh McColough

Josh McColough is the manager of public affairs at Advocate Condell Medical Center in Libertyville, Ill. He has been in health care marketing/PR for nearly eight years now. He's done everything from grow social media and web marketing programs to chase tardy hospital parade floats down residential streets while in flip-flops. McColough earned an MFA from the University of Iowa’s Nonfiction Writing Program and continues to write and teach English Composition at the College of Lake County part-time.

About the Pulse

How many ways can we describe The Pulse?
Oh, let us count the ways:

Professionally: Experiences and challenges of marketing a hospital from a healthcare marketing manager.

Honestly: Sometimes flawed and always harried advice from a healthcare marketing manager.

Post-Modern: This blog description is for The Pulse, which is by Josh McColough and relates mostly to healthcare marketing experiences at a community hospital.

Our favorite way: Tales of a healthcare nothing.

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