News, ideas & conversations for communicators worldwide
 

« Are you a leader? Is your CEO? | Main | Communicators: Go with the tried and true »

How to attend a meeting

People we meet on the road spend half their time on e-mail, half in meetings. Both, they tell us, are broken.

One reason is that all the blame is put on the person who runs the meeting or sends the e-mail, in much the same way that readers of employee publications put all the responsibility for the publication’s success on the editor.

But readers of e-mails and publications have a role to play, too. And so do people who attend meetings.

1. Come prepared. Read the information sent out in advance.
2. Talk to your team in advance: What do they want you to bring back from the meeting?
3. Clarify your role in the meeting with the meeting planner and sponsor.
4. Do some research. Raise the level of discourse.
5. Help the presenter. Listen actively: full attention, responsive body language and facial expression, clarifying questions.
6. Write. The person who writes hears twice.
7. No blackberry, cell phone or laptop, of course.
8. No sidebars. No interruptions. Don’t leave the room.
9. Participate. Change your mind. Encourage debate.
10. Ask for clarity on a decision, next steps and follow-up.
11. Leave prepared to tailor the information at the meeting to your team.
12. Report back to your team.

Comments (5)

Jon McKee:

I have to tell you, I'm sick of being told to "put away the blackberry" and "turn off the laptops" during meetings (#7 above). It's 2009. Who among us does not manage multiple projects simultaneously? The inference that I cannot be a good listener and engaged audience member just because I keep my technological assets at the ready is absurd. Hell, we drive with the radio on, GPS on, radar on and have conversations with others in the car or on the phone. And MOST of us do so safely. We are in an age of multi-tasking. Get used to it!

Most of the meetings I attend where these ground rules are posted are run poorly and, quite frankly, lose my attention. I'm actually BETTER served keeping other communications lines open and active during those events. And yes, I am still an engaged member at those meetings when needed.

I won't argue that some meeting members' manners need mending. But that's another issue, altogether. Here's my suggestions for those interrupters:

1. Type quietly if you are on your computer --and by the way -- who says these folks aren't taking notes on that computer at that meeting? Why do we assume that they're glued to their email in-basket?

2. Phones on vibrate or mute. If you get a call you have to take, walk out and take it. Otherwise, your phone has a feature called "leave a message".

3. Text message only if that response to that email or SMS message can't wait. If you must, do so sparringly and obscurely. Of course set your phone keys to silent so we don't get the impression you're calling space ships.

Bottom line for me -- Hey, address me if I'm not engaged or being disruptive. But please stop saddling me with 1980's management rhetoric and unpliable rules of engagement. Just because you can't multi-task effectively or responsibly doesn't mean I can't. The alternative is that I won't attend your meetings.

pat:

I think this is a very well-considered, intelligent, and useful post, Jon.

They say every day is a school day. That day began with this.

Thanks,

Patrick

Scott:

I totally disagree with the first comment. If you attempt to multitask while attending a meeting, you are contributing to a poorly run meeting!! Instead of wheeling through those e-mails that require your response so the company does not come to a screeching halt, voice your concern that the meeting is not staying on topic and exit the meeting if you feel your time is not being well spent. If more of us do that, meetings will become more efficient and targeted.

Scott:

I totally disagree with the first comment. If you attempt to multitask while attending a meeting, you are contributing to a poorly run meeting!! Instead of wheeling through those e-mails that require your response so the company does not come to a screeching halt, voice your concern that the meeting is not staying on topic and exit the meeting if you feel your time is not being well spent. If more of us do that, meetings will become more efficient and targeted.

Anonymous:

Jon's comments reek of arrogance and immaturity; multi-tasking behavior such as he describes would not be tolerated at meetings in my (and I would have to believe others') workplace.

Jon should grow up and realize that if his current job was gone tomorrow he'd have limited luck in finding employment where his current behavior would be acceptable.

Post a comment

Important:
to protect against spam you must enter the letter "v" in the box.
(The comment will be posted ONLY when the safety letter is entered.)

About

This page contains a single entry from the blog posted on February 24, 2009 6:02 AM .

The previous post in this blog was Are you a leader? Is your CEO? .

The next post in this blog is Communicators: Go with the tried and true .

Many more can be found on the main index page or by looking through the archives.


Share |
Comment Feed Subscribe to this blog's feed
[What is this?]

Recent Responses

Jonathan Steele
An 80-year-old woman gave me my vocation when I was 29
I am still looking for my vocation. I admire people who can settle on just one thing. As a non-degreed engineer I am t...
read all | post a response

Greg Marsh
Highway to Hell
Where's the "Like" option? Greg...
read all | post a response

About The Blogger

steves face

Pat's one of the profession's leading writers, teachers, strategists, and researchers. He has authored a dozen books on Employee Communications topics. More than 8,000 professionals have been through his training sessions. His pioneering work in Face-to-Face communication training for front-line supervisors is considered the standard approach. His hundreds of global clients in strategic research, planning, and measurement have gone on to great success in their careers. Among them: Allstate, Quaker, Eli Lilly, Motorola, USAA, and Corning.

FEATURE

Ragan Blogs

Trail Mix
- Patrick Williams


The Pulse
- Josh McColough


Coaching Success
- BRODY Professional Development


Other Blogs

- Shines a brighter light on the subtle roles played by public relations
- A gathering place for professional communicators
- Blogging at the intersection of communication and technology
- Ranting and raving about news, techniques, and development in the world of PR research and evaluation.

PR Newser

- PRNewser is a blog about Public Relations

- The latest and most effective strategies to market your business.

- Business communications for the real world

- The place at the intersection of business, communication and technology.
- Les Potter blogs about Strategic Communication and Public Relations

- Social Network for PR Students, Faculty, and Practitioners

- An award-winning public relations resource

- Conversations about Social Media and Marketing

- The organizational communications consulting practice of Edelman


Home | Internal Communication | Public Relations | Speechwriting | Web Content | Government Communication | Tips & Tactics | Hot Topics | Back to Top
MyRagan | MyManageresNetwork | MyRaganTV | Blogs | Podcasts | Jobs | Forums | eNewsletters
About Us | Copyright 2007 Ragan Communications, Inc. | Privacy Policy | Search | FAQ | Contact Us | Store | RSS RSS | Widgets | Site Map