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Professional communicators can shape the future

As baseball season begins (the crack of taut horse-hide on polished ash), I sometimes think of the observation by ex-jock announcers of current rookies: “His future is all ahead of him.”

Communications is about hope, the future, helping our organizations meet their goals. When Jim and I conduct strategic communication planning sessions, we often engage participants in a “SWOT” analysis of the communication department’s strengths, weaknesses, opportunities and threats.

Except we make it a “SWTO” analysis, to end on the note of optimism, the future, “opportunity”.

I once read in an essay by Woody Allen, referencing another, more intimate, context, that nothing is sadder than a missed opportunity.

An anecdote to illustrate the point:

Last Oct. 30, Jim and I were in Dallas, and, because it was his birthday, we went out after work for one perfect martini, before dinner with the client/friend. The waitress, a bright, literate, engaging young woman, talked us into a martini with blue cheese-stuffed olives on a stick.

They were so great we asked her, with her intelligence, presence, communications skills, etc: “Why are you waitressing?” She told us she had just graduated from SMU (Southern Methodist University) with a degree in corporate communications and was looking to find a job.

We told her that, coincidentally, we work for Ragan Communications, the oldest and largest company in the profession, with information sites, conferences, training, consulting, even a job site specifically designed for recent grads like her. We told her that our social site, myragan.com, had a networking group for recent grads.

Could we give her our e-mails and review her resume, or the addresses of our sites?

She smiled, as if we two older men were trying to make small talk, seemed completely distracted, pre-occupied and busy.

Few people get a job because a career counselor gives them a resume template or their parents tell them they’re special. It’s usually a connection; sometimes, a chance connection. Much of life happens by chance encounters.

So Jim and I went off to his birthday dinner with our client – our favorite client.

It was great. We’re too old to miss an opportunity.

See you behind the Hertz counter at DFW, sweetie.

Comments (2)

Dave Hebert:

Pat,
I think you've got a solid perspective here all around, but that last line is unnecessary and a bit demeaning.

You're right that she missed an opportunity and might have had a dismissive attitude, but you only had one interaction with her. I don't think that's not enough to call her "sweetie" and relegate her future to the Hertz counter.

Maybe she thought about it later and wished she'd behaved differently. I know I've had several such moments, and a lot of very successful people probably have, too.

Again, I agree with your premise, but I think your post would have been more effective if you'd have just ended with the word "opportunity," which was the focus all along.

pat:

Thanks, Dave,

That's not how I meant it, but now that you mention it, I see your point.

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This page contains a single entry from the blog posted on April 19, 2009 7:25 PM .

The previous post in this blog was You are what you read .

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About The Blogger

steves face

Pat's one of the profession's leading writers, teachers, strategists, and researchers. He has authored a dozen books on Employee Communications topics. More than 8,000 professionals have been through his training sessions. His pioneering work in Face-to-Face communication training for front-line supervisors is considered the standard approach. His hundreds of global clients in strategic research, planning, and measurement have gone on to great success in their careers. Among them: Allstate, Quaker, Eli Lilly, Motorola, USAA, and Corning.

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